Unit Supervisor

Tenpin - Gloucester; Gloucester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment center in Gloucester is seeking a Unit Supervisor to manage day-to-day operations and ensure exceptional customer experiences. The ideal candidate will have at least 12 months of supervisory experience in leisure or hospitality. Responsibilities include leading a team, identifying sales opportunities, and implementing company policies. This role offers various benefits, including career development opportunities, free bowling for family and friends, and health care schemes. Join us to create unforgettable experiences!

Benefits

Retailer discounts

Free bowling for family and friends

Free food when working 6 hours or more

Enhanced maternity, paternity, adoption leave

Health care cash back scheme

Employee assistance programme

Life assurance – 2 x annual salary

Long service awards

Qualifications

• At least 12 months of supervisory experience in a related field.
• Passionate about providing an exceptional customer experience.
• Ability to lead and develop team members effectively.

Responsibilities

• Manage day-to-day operations and ensure excellent customer service.
• Identify sales opportunities and promote a sales-focused culture.
• Support team development and deputize for senior management when needed.
• Implement corporate strategy and achieve objectives.

Skills

Supervisory experience in leisure, hospitality, or retail

Exceptional customer service

Leading large teams

Enthusiastic and determined

Ambitious and flexible

Job description

Ready to lead the fun and create unforgettable experiences as a Unit Supervisor at Tenpin? Join our team today!

We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?

We love to entertain—it's in our DNA! Beyond bowling, we offer Houdini’s Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

The Role

As a Unit Supervisor, you will be responsible for ensuring our customers have a great time when they visit us! You will be driven, passionate, and have a natural ability to create a fun environment for both our customers and team. You will:

• Manage day-to-day operations, ensuring excellent customer service and adherence to policies and procedures.
• Promote a sales-focused culture and identify sales opportunities within the centre.
• Lead and support team development and growth, deputizing in the absence of senior management.
• Interpret and implement Tenpin's corporate strategy and core values, setting and achieving short-term objectives.

Skills You Need

• At least 12 months of supervisory experience in leisure, hospitality, or retail
• Passionate about exceptional customer service
• Experienced in leading large teams
• Determined, enthusiastic, and patient
• Ambitious and eager to progress
• Fully flexible and adaptable to change

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food (when working 6 hours or more)
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next?

Ready to grow your career with us? Click apply and complete our quick 2-minute application.