Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims

Trades Workforce Solutions; Newcastle upon Tyne; On-site; GBP 25,000 - 28,000; Full time

Job summary

A recognized law firm in Newcastle upon Tyne is seeking a File Handler to manage Uninsured Loss Recovery claims. You will oversee a caseload of 100–140 files, ensuring efficient progress and positive outcomes for clients. Strong credit hire and litigation experience is preferred, alongside excellent client care and organizational skills. This position provides a salary range of £25,000 to £28,000, plus a performance-based bonus and a variety of employee benefits including holiday schemes and a pension.

Benefits

23 days holiday + Bank Holidays

Holiday purchase scheme

Attendance bonus

Death in service benefit

Company pension

Employee assistance programme

Travel-to-work schemes

Annual flu jab and eyecare scheme

Qualifications

• Previous credit hire and/or litigation experience preferred.
• Knowledge of legal concepts and civil procedure rules.
• Excellent client care, attention to detail, and communication skills.

Responsibilities

• Manage a caseload of 100–140 files.
• Negotiate with insurers, solicitors, engineers, and hire companies.
• Prepare cases for court proceedings and issue court papers.

Skills

Credit hire experience

Litigation experience

Client care

Attention to detail

Communication skills

Strong IT skills

Organisational skills

Team player

Tools

MS Office

Time recording systems

Job description

Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims

Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus

We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.

Key Responsibilities

• Review new instructions and manage a caseload of 100–140 files
• Handle enquiries from clients, introducers, and third parties
• Maintain accurate file records and key dates (e.g. limitation)
• Negotiate with insurers, solicitors, engineers, and hire companies
• Prepare cases for court proceedings and issue court papers
• Conduct litigation up to and including final hearings
• Assess case prospects and gather supporting evidence

Candidate Requirements

• Previous credit hire and/or litigation experience preferred
• Other relevant claims handling experience also considered
• Knowledge of legal concepts and civil procedure rules
• Excellent client care, attention to detail, and communication skills
• Strong IT skills (MS Office, time recording systems)
• Highly organised with ability to meet deadlines
• Team player with a proactive approach

Salary & Benefits

• £25,000 – £28,000 DOE + performance-based bonus
• 23 days holiday + Bank Holidays (increasing with service)
• Holiday purchase scheme (up to 1 week extra)
• Attendance bonus
• Death in service benefit (after 1 year)
• Company pension (auto-enrolment)
• Employee assistance programme (24-hour helpline)
• Travel-to-work schemes (bike to work, public transport)
• Annual flu jab and eyecare scheme

About Us

We are a Legal 500–recognised law firm with 30+ years’ experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated "Excellent" on Trustpilot.