Unified Communications Analyst (UC Analyst)

Devonshire Hayes; England; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology consultancy is seeking a Unified Communications Analyst to implement and support unified communications systems. The ideal candidate will have experience in VoIP, monitoring, and troubleshooting UC systems. Responsibilities include integrating solutions with applications like Microsoft 365 and ensuring compliance with security standards. The role requires office attendance 2-3 days a week in Essex.

Qualifications

• Experience with VoIP and SIP trunking.
• Ability to manage and troubleshoot unified communications systems.
• Familiarity with Microsoft 365 and CRM integrations.

Responsibilities

• Support planning and deployment of unified communications systems.
• Monitor and maintain system performance and reliability.
• Provide Tier 2/3 support for UC-related issues.

Job description

Overview

Devonshire Hayes has partnered with a fantastic company based in Essex to help them hire a Unified Communications Analyst. You will be tasked with the following:

Responsibilities

• Implementation: Support planning, configure, and deploy unified communications systems, including VoIP, SIP trunking, and messaging platforms and integration with CRM
• Monitoring & Maintenance: monitor system performance and reliability; conduct regular maintenance, support patching, and upgrades to ensure high availability and security.
• Support & Troubleshooting: Provide Tier 2/3 support for UC-related issues, including call quality problems, device configurations, and network diagnostics.
• Integration & Optimization: Integrate UC solutions with other enterprise applications (eg, Microsoft 365, Active Directory, CRM systems). Analyse usage patterns and propose improvements.
• Vendor Management: Collaborate with vendors and service providers to manage licenses, escalate issues, and implement new features or services.
• Documentation & Training: Create and maintain system documentation (CMDB), user guides, and training materials. - Deliver training sessions or resources to end users.
• Security & Compliance: Ensure UC systems comply with security standards and regulatory requirements. Work with InfoSec teams to implement encryption, authentication, and access controls.

Ideally our client would like you to attend 2/3 days per week in the office.