Underwriter / Home Insurance

AWD online; Leeds; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

A growing insurance organization is looking for an experienced Home Insurance Underwriter to support household underwriting including new business and renewals. This hybrid role requires strong communication skills and attention to detail as you will manage underwriting decisions and deliver customer-focused outcomes. The role offers a competitive salary range from £28,000 to £36,000 per annum along with benefits, and provides an opportunity to develop your career in a collaborative environment.

Benefits

Life insurance

Private medical insurance

Wellbeing platform

Company bonus schemes

Qualifications

• Experience dealing with misrepresentations and referral cases required.
• Ability to support product reviews with underwriting data analysis.
• Experience in underwriting household insurance policies is essential.

Responsibilities

• Process new business, renewals, and mid-term changes.
• Underwrite policies in line with guidelines and limits.
• Assist with referrals and complaints support.
• Communicate with customers and internal teams.

Skills

Previous experience in home or household underwriting

Strong verbal and written communication skills

Excellent customer service skills

High level of accuracy and attention to detail

Education

ACII qualification or equivalent

GCSEs or equivalent in English and Mathematics

Tools

Word

Excel

Email systems

Job description

Home Insurance Underwriter

An excellent opportunity for an experienced Home Insurance Underwriter to join a growing insurance organisation, supporting household underwriting across new business, renewals and mid‑term changes while delivering compliant, customer‑focused outcomes.

If you’ve also worked in the following roles, we’d also like to hear from you:

Home Underwriter, Household Underwriter, Property Insurance Underwriter, Technical Underwriter, Insurance Underwriting Assistant

SALARY: £28,000 to £36,000 per annum + Benefits

LOCATION: Hybrid working – 3 days from the office in Leeds (Mon to Weds) and 2 days from home (Thurs & Fri)

JOB TYPE: Full‑Time, Permanent

WORKING HOURS: Monday to Friday 35 hours per week

Job Overview

We have a fantastic new job opportunity for a Home Insurance Underwriter to join a collaborative and technically focused home insurance team.

As a Home Insurance Underwriter you will underwrite household policies across new business, renewals, mid‑term adjustments and endorsements, ensuring decisions are made within agreed limits of authority and internal service standards.

The Home Insurance Underwriter will support senior colleagues with referrals, complaints handling, audits and underwriting analysis, while contributing to product development and positive customer outcomes.

This role offers hybrid working, a central Leeds office location and the opportunity to develop your underwriting career within a supportive and professional environment.

Duties

• Underwriting Activities: Processing new business, renewals, mid‑term changes, endorsements, quotations and reinsurance tasks
• Risk Assessment: Underwriting household policies in line with underwriting guidelines, limits of authority and technical philosophies
• Referrals and Audits: Reviewing claim referrals and potential misrepresentations, producing audits and drafting correspondence for sign‑off
• Complaints Support: Assisting with first contact resolution and non‑escalated complaints, including logging, auditing and letter drafting
• Customer Communication: Responding to internal and external telephone and email enquiries in line with service standards
• Data and Reporting: Completing daily and weekly work returns accurately and within required timescales
• Team Support: Acting as a referral point for colleagues within underwriting and claims, escalating where appropriate
• Product Development: Supporting product reviews, pricing analysis and underwriting data analysis as required
• Compliance: Ensuring all work meets regulatory, Consumer Duty and information security requirements
• Collaboration: Contributing to effective communication and cooperation across departments

Candidate Requirements

Essential

• Previous experience in home or household underwriting within the insurance industry
• Proven experience of underwriting risks and working within limits of authority
• Experience dealing with misrepresentations and referral cases
• Ability to analyse underwriting data and support product reviews
• Experience of underwriting household insurance policies
• Strong verbal and written communication skills
• Excellent customer service skills with a good understanding of Consumer Duty
• High level of accuracy with strong attention to detail
• Effective time management and ability to manage workloads
• Confidence communicating directly with customers and intermediaries
• Working knowledge of Word, Excel and e‑mail systems

Desirable

• ACII qualification or equivalent
• Willingness to study towards professional insurance qualifications
• GCSEs or equivalent in English and Mathematics
• A flexible and proactive approach to work
• Ability to adapt within a fast‑paced underwriting environment

Benefits

• Life insurance
• Private medical insurance
• Hybrid working
• Wellbeing platform
• Company bonus schemes

The organisation is a signatory to the Armed Forces Covenant, and welcomes applications from ex‑service personnel and their families.

How to Apply

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO‑P14258