UK_Senior Specialist, Benefit Operations

Proclinical Group; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A benefits administration firm in Chester seeks a Senior Specialist in Benefit Operations to manage benefits programs and enhance customer experience. The role involves overseeing all operational aspects of benefits, from eligibility to compliance, and requires a Bachelor's degree, strong analytical skills, and proficiency in Excel. Ideal candidates will have experience in HR processes and familiarity with systems like Workday and ServiceNow. This position offers an engaging work environment in a multicultural setting.

Qualifications

• Strong experience in benefits administration.
• Knowledge of HR policies and regional employment laws.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee the operation of benefits programs for assigned markets.
• Manage day-to-day activities related to enrollment and claims.
• Collaborate with teams to develop enterprise-wide solutions.

Skills

Benefits administration

Analytical abilities

Strong communication skills

Proficiency in Excel

Continuous improvement mindset

Education

Bachelor's degree or equivalent experience

Tools

Workday

ServiceNow

Darwin

Morneau Shepell's Ariel

Job description

Proclinical is seeking a Senior Specialist in Benefit Operations to join a dynamic team in Chester. This role focuses on the execution and administration of benefits and retirement programs, including health, welfare, savings plans, and wellness initiatives. You will play a key role in ensuring efficient operations and delivering a positive customer experience.

Responsibilities:

• Oversee the end-to-end operation of benefits programs for assigned markets, ensuring efficiency and a positive customer experience.
• Interpret and communicate benefit plan provisions, policies, and processes, serving as an escalation point for Tier 2 benefits inquiries.
• Document processes and activities, updating local work instructions, training materials, and knowledge articles.
• Implement new benefits, design process changes, and drive process improvement initiatives.
• Manage day-to-day activities related to benefit plan eligibility, enrollments, status changes, terminations, and claims.
• Liaise with system providers, brokers, and vendors, action monthly changes, and reconcile system-generated reports.
• Administer invoicing and payment processes, including raising POs, validating invoices, and tracking payments.
• Manage enrollment windows in partnership with benefits system providers and maintain annual activity calendars.
• Research and resolve issues related to benefit programs raised by employees, HR, and third-party vendors.
• Review and update system-generated correspondence, vendor websites, and HR portal content to ensure accuracy and relevance.
• Assist with compliance and governance of total rewards plans, identifying risks, participating in audits, and implementing corrective actions.
• Collaborate with teams to develop and operationalize enterprise-wide solutions.
• Identify and recommend improvements in People Services systems and processes.
• Manage testing activities for benefits administration systems and support implementation of changes.
• Train team members and HR associates on benefit topics and processes.
• Complete annual benefit surveys and assist with wellness program administration and communications.

Key Skills and Requirements:

• Bachelor's degree or equivalent experience.
• Strong experience in benefits administration.
• Analytical abilities with attention to detail.
• Knowledge of HR policies, processes, regional employment laws, and benefits legislative requirements.
• Proficiency in Excel (VLOOKUPs, pivot tables) and other Microsoft Office applications.
• Ability to manage multiple tasks in a fast-paced, complex environment.
• Business judgment to assess requirements and identify solutions.
• Experience in a multicultural, multi-country work environment.
• Strong communication skills to present technical information clearly.
• Continuous improvement mindset.

Ideal Candidates Would Also Have:

• Operational experience in other HR processes (e.g., talent acquisition, payroll, performance).
• Experience in HR Shared Services delivery models.
• Familiarity with systems like Workday, ServiceNow, Darwin, Morneau Shepell's Ariel.
• Coaching experience to build team capabilities.

Other Qualifications:

• Proficiency in English; additional European language skills are a plus.

If you are having difficulty applying or if you have any questions, please contact Joshua Bye at [e-mail].

Apply Now:

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