UK&I People Consulting - AI HR Reimagined - Senior Manager

Ernst & Young Advisory Services Sdn Bhd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global consulting firm in London is seeking a Senior Manager for HR Transformation. This role focuses on utilizing AI to enhance HR processes and driving transformation across client organisations. The ideal candidate will possess strong leadership skills, deep knowledge of HR operations, and experience with AI and technology integration. Join a dynamic team and shape the future of HR for various clients.

Benefits

Flexible working arrangements

Career development assistance

Comprehensive Total Rewards package

Qualifications

• Experience of leading multiple HR Transformation workstreams.
• Understanding of AI's impact on the HR operating model.
• Ability to build and prioritise AI/automation use case portfolios.

Responsibilities

• Reimagine HR operating and service delivery models.
• Guide clients to become AI-ready across various domains.
• Build trusted relationships with senior stakeholders.

Skills

Leadership

Client relationship management

Analytical thinking

Communication

Education

Relevant degree or equivalent experience

Tools

SAP SuccessFactors

Workday

ServiceNow

Job description

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Location: London

Other locations: Primary Location Only

Date: 14 Sept 2025

Requisition ID: 1617942

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

EY

HR Transformation – AI HR Reimagined

Senior Manager

Do you want to help organisations put humans at the centre of everything they do? Because we definitely do!

EY | Building a better working world

What are we looking for?

Our clients are having to become much more adaptable to change as they face new workforce challenges as a result of globalisation, hybrid working, changing demographics, emerging technology, innovation and regulatory demands.We believe the People agenda is at the heart of successful change and that HR will have a key role in shaping organisations to be fit for the future.

The world of work is changing, so is the role of a Senior Manager at EY!

The HR Transformation opportunity

The HR Transformation team is growing. We focus on partnering with clients to shape and navigate their people agendas, building functions that are business-focused, cost-effective, and agile by reimagining how HR can meet the needs of the business. Central to this is the use of AI to go beyond traditional HR operations, simplifying the tech landscape, unlocking insight through data, and delivering more personalised, human-centred experiences. Core to this strategy is the incorporation of Global Business Services (GBS) models, and people technology, with AI acting as a strategic enabler for HR organisations wanting to transform and evolve.

As part of our HR Reimagined team, you'll work with others to help clients reinvent their HR processes. We don't use blanket solutions, but tailor our methods to each client's business and goals. Using universal strategies, AI and technology, we help HR departments change and improve. Your knowledge and experience will play a key role in driving this transformation.

You’ll join a growing team of specialists working with clients to:

• Reimagine HR operating and service delivery models, embedding GBS, automation, and AI.
• Shape AI and people technology strategies, simplifying landscapes and enabling human-centred experiences.
• Drive HR GBS transformation – from strategy and design to implementation – optimising efficiency, scalability, and impact.
• Guide clients to become AI-ready across data, process, governance, and people skills.
• Identify and prioritise AI/automation use cases across the employee lifecycle, building compelling business cases and pilots (GenAI, Agentic AI, intelligent automation).
• Build trusted relationships with senior stakeholders, influencing C-suite agendas.

Being successful as a Senior Manager

We are looking for dynamic individuals who can demonstrate real impact within businesses to help transform some of the world's most respected private and public sector organisations. You will be building upon your existing experience of working across multiple components of HR or employee experience, which may include but is not limited to HR Operating and Service Delivery Model, Future of HR, HR Capabilities development and HR Strategy.

Successful candidates will be able to demonstrate:

• Experience of leading multiple HR Transformation workstreams to support organisations in the development of future HR Operating models, including embedding AI
• Leadership of teams to delivery complex and inter-dependent deliverables e.g; C-Suite level presentations, workshop documentation / designing and facilitating of process localisation and documentation build workshops
• Experience of leading HR and HR Service Delivery Transformation - focused on changing the way in which HR and GBS functions operate, increasing and innovating their capabilities
• Being able to demonstrate GBS experience end to end – through from strategy and design to implementation
• Understanding of the impact of AI on the HR operating model, as well as the future role of HR in the AI Workforce design and run
• Designing and delivering people technology strategies, particularly involving AI and automation
• Leading AI readiness assessments across data, knowledge, process, governance, people & tech
• Building and prioritising AI/automation use case portfolios and applying a structured methodology to assess feasibility, business value and ROI
• Working with cross-functional teams (HR, IT, data, legal & compliance) to develop future-ready architectures and data models
• Simplifying or integrating people technology landscapes to maximise value and optimise employee experience
• Developing business cases and investment roadmaps for scaling AI or automation
• Strong client relationship management and stakeholder engagement and team leadership

You will:

• Be passionate about using technology to create more human, inclusive experiences
• Be a people leader, with experience of leading others, supporting junior team members through client delivery to support their development
• Be platform-agnostic however have functional knowledge of leading platforms such as SAP SuccessFactors, Workday, ServiceNow, Moveworks, Eightfold,
• Be a strong communicator with the ability to influence senior stakeholders
• Be curious, innovative and driven by a desire to help our clients achieve their goals
• Be professional, quickly establishing personal credibility and demonstrating expertise
• Take a practical approach to solving issues and gaining client agreement
• Be able to analyse complex problems and deliver insightful, practical and sustainable solutions

Why EY will be brilliant for you

We make sure our people succeed. The networks you build and the experiences you have with us will help define and accelerate the rest of your career. Last year in the UK, nearly 2,000 of our people were promoted or progressed within their grade, you build something better at EY, we make sure you’re rewarded.

Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Our People Consulting practice has over 11,000 practitioners operating within a globally integrated team, bringing their skills, insights and experience to support our clients.

Driven by our focused insight and innovation, People Consulting is best positioned to advise and influence our client’s activities at senior leadership level to respond to the scale and complexity of how and where our clients work globally, making us the trusted advisor of choice to our clients and creating more opportunities for our people.As a result, we’re continually seeking new markets, new perspectives and better ways to deliver value.

EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

Put yourself at the centre. Make your mark.

Apply now.

EY | Building a better working world

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