Customer Support Leader in UK Regulatory & CX

LeoVegas Group; Newcastle upon Tyne; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading gaming company in the UK is seeking a Head of Customer Support to oversee first-line operations and ensure high-quality service. The role includes managing customer support through chat, email, and phone channels, ensuring regulatory compliance, and driving improvements based on customer insights. Ideal candidates will have 3+ years’ experience in iGaming, strong leadership skills, and a comprehensive understanding of UKGC regulations. The position offers a hybrid working model and comprehensive benefits.

Benefits

Comprehensive benefits

Hybrid working model

Qualifications

• At least 3 years’ experience in iGaming.
• Ability to lead and manage customer support teams.
• Strong compliance knowledge related to UK regulations.

Responsibilities

• Lead first-line operations for customer support.
• Ensure service quality across chat, email, and phone.
• Act as a liaison with commercial functions to improve support.

Skills

Leadership skills

Understanding of UKGC regulations

Customer insight focus

Job description

A leading gaming company in the UK is seeking a Head of Customer Support to lead first-line operations and ensure top-notch service quality. This pivotal role requires oversight of UK teams providing chat, email, and phone support, ensuring regulatory compliance, and acting as a liaison with commercial functions. Ideal candidates will have at least 3 years’ experience in iGaming, strong leadership skills, and a robust understanding of UKGC regulations. Additionally, a focus on customer insights to drive improvements is essential. A hybrid working model and comprehensive benefits are offered.