UK Account Director — Enterprise SaaS Growth & Renewals

Insider One; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading customer engagement platform in Greater London is seeking a Customer Success Manager to own and grow a portfolio of existing accounts. This role involves identifying upsell opportunities, negotiating contracts, and ensuring customer advocacy. Ideal candidates will have over 7 years of experience in Customer Success or Account Management, strong communication, and negotiation skills. The position offers a diverse work environment and numerous opportunities for personal development.

Benefits

Diverse team environment

Access to training resources

Employee stock ownership program

Referral bonuses

Community volunteering opportunities

Qualifications

• 7+ years of experience in Customer Success Management, ideally in SaaS.
• Proven communication abilities and positive phone skills.
• Self-motivated and strategic thinker with project management skills.

Responsibilities

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Participate in meetings with key stakeholders to discover strategic needs.

Skills

Customer Success Management

Account Management

Sales skills

Strong communication skills

Negotiation skills

Job description

A leading customer engagement platform in Greater London is seeking a Customer Success Manager to own and grow a portfolio of existing accounts. This role involves identifying upsell opportunities, negotiating contracts, and ensuring customer advocacy. Ideal candidates will have over 7 years of experience in Customer Success or Account Management, strong communication, and negotiation skills. The position offers a diverse work environment and numerous opportunities for personal development.