UEC Capacity Receptionist

NHS; Cambridge; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider is seeking a part-time role focused on patient assistance and administrative support. The position is primarily based in Sawston, with responsibilities including processing appointment requests, aiding patients, and maintaining reception areas. Weekend availability is required. The service operates 8 am to 8 pm, seven days a week, emphasizing community healthcare. The contract offers £12.72 per hour for successful candidates.

Qualifications

• Available to work weekends.
• Ability to assist patients and provide clerical support.
• Effective communication skills with patients and healthcare professionals.

Responsibilities

• Offer assistance to patients and visitors, both in person and via telephone.
• Process appointment requests and direct callers to healthcare professionals.
• Perform administrative duties to support the service's smooth operation.

Job description

Job Summary

The service provides essential additional capacity to the Urgent, on the day services offered across Cambridgeshire and Peterborough. Currently there are daily presentations at A&E departments, across all acute providers that could be dealt with by clinicians in the community. The role of this team is to provide that urgent on the day service that reduces pressures on A&E and the ambulance services and keeps patients out of hospital and safe in the community. This service is offered out of 3 locations (Peterborough, Hinchingbrooke and Sawston) across the county to make it accessible to all.

This service is 8 am–8 pm 7 days per week.

Key Duties

• Offer general assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

We are looking for someone to be based primarily at Sawston but with some flexibility to travel to cover shifts in Hinchingbrooke and Peterborough as and when required.

Responsibilities (Detailed)

• Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Taking accurate messages and passing on information.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
• Locking-up of premises and maintaining security in accordance with practice protocols.

Person Specification – Availability

• Weekend availability.

Salary and Working Pattern

£12.72 an hour
Permanent part-time contract.

Employer Details

Granta Medical Practices
London Road, Sawston, Cambridge, CB22 3HU