UASC Practice Coordinator

Norfolk County Council; Norwich; On-site; GBP 25,000 - 26,000; Full time

Job summary

A local governmental organization in Norwich is seeking a Practice Coordinator to support the Unaccompanied Asylum Seeking Children’s Teams. This role involves delivering consistent business support and requires excellent IT, organizational, and communication skills. The ideal candidate has prior office experience and is proactive with a positive attitude. This position offers a competitive salary and various flexibility options for work arrangements.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Norfolk Rewards discounts programme

Local Government Pension Scheme

Referral bonus for recommending candidates

Qualifications

• Experience in an office environment with excellent customer service.
• Exceptional IT skills and ability to handle multiple tasks.
• Strong organizational skills to prioritize work deadlines.
• Effective communication skills at all levels.

Responsibilities

• Deliver consistent business support to managers, staff, and service users.
• Work as part of the Business Support team, and independently when required.
• Prioritize workload, meet tight deadlines, and communicate effectively.
• Provide high-quality office administration and customer service.

Skills

Customer service

IT skills

Organizational skills

Effective communication

Job description

Overview

UASC Practice Co-ordinator (Administration) | 8963 | Permanent Contract | 37 hours per week | £25,583 to £25,989 per annum | Grade D | County Hall

An exciting opportunity is being offered as a Practice Coordinator (Administration) to support the Unaccompanied Asylum Seeking Children’s (UASC) Teams. We are looking for a highly focussed, organised, and resourceful individual who is looking for the next step in their career path. This role requires you to work closely as part of the Business Support team and with Operational Team Managers. You will be comfortable working within the team but also have the skills and confidence to work independently. Being part of an effective business support team is a vital element to the success of Children’s Services and this post contributes greatly by delivering a consistent business support service to the managers, staff and ultimately our Service Users.

You will have previous experience of working in an office environment with excellent customer service and exceptional IT skills. You will also be able to work to tight deadlines, prioritise work and be able to communicate effectively at all levels. If you are committed to delivering first class levels of support, are proactive as well as positive, are a true team player and have a "can do" approach, then we would welcome your application.

For more information and an informal conversation, please contact Natasha Taylor, UASC Assistant Business Manager at [e-mail].

Responsibilities

• Deliver a consistent business support service to managers, staff and service users.
• Work as part of the Business Support team and with Operational Team Managers; able to work independently when required.
• Prioritise workload, meet tight deadlines and communicate effectively at all levels.
• Provide high‑quality office administration and customer service in an office environment.

Qualifications

• Experience of working in an office environment with excellent customer service.
• Exceptional IT skills and the ability to handle multiple tasks.
• Strong organisational skills and the ability to prioritise work to deadlines.
• Effective communication skills at all levels.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need
• Financial benefits such as:
  • Norfolk Rewards discounts programme to save on groceries, clothes, holidays, technology, gym membership, cinema and days out
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of expenses for work travel
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel (subject to eligibility)
• A referral bonus for recommending someone you know to a hard to fill job

Additional information

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 29 September 2025 at 23:59

All other applicants closing date: 07 October 2025 at 23:59