TUI Service Support Rep | Polish Speaking | Work Abroad

TUI Cruises GmbH; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in the UK is seeking Service Reps to create unforgettable experiences for guests. Candidates should be friendly, empathetic, and skilled in multitasking. Responsibilities include engaging with guests and managing service support efficiently. The role offers seasonal or permanent contracts and includes private health insurance and accommodation. This is a great opportunity for those who are passionate about travel and customer service.

Benefits

Private Health Insurance

Accommodation included

Return flights provided

Free language lessons

Qualifications

• Friendly and empathetic individual who connects with people.
• Ability to handle fast-paced environments and multitask.
• Strong communication skills to adjust styles as necessary.

Responsibilities

• Create special moments for guests, making them feel welcomed.
• Engage with guests to identify needs and provide tailored recommendations.
• Manage service updates and guest feedback to enhance service.

Skills

Empathy

Communication

Multitasking

Organizational skills

Customer service

Job description

Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpfulService Reps.

If you have anEU passport, are willing to relocate for the duration of the summer season, and speak English and Polish - then keep on reading!

ABOUT OUR OFFER

• Seasonal or permanent contracts available with optional winter work opportunities.
• Private Health Insurance with Allianz or Sanitas included.
• Accommodation with your own private bedroom and bills included.
• Work permits, background and/or medical checks arranged and included.
• Return flights, company iPad and uniform included.
• Comprehensive onsite start of season training with accommodation and pay included.
• Access to free language lessons & the TUI Learning Hub to help you level‑up and grow your career.
• Plus receive a take home net basic of 980€ per month.
• Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations.
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high‑profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face‑to‑face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with service updates, as well as guest feedback. Celebrate successes in meeting service targets, solving problems, and providing great service.

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Service Support Reps excel in fast‑paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalated.
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.

From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.