Hotel / Service Rep

TUI; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international travel company is hiring Hotel or Service Reps to create unforgettable guest experiences. Successful candidates will engage with visitors, promote experiences, and support guests, especially in challenging situations. With a friendly demeanor and customer-focused mindset, you will be part of a diverse team committed to providing exceptional service. Positions offer seasonal or permanent contracts, accommodation, and a competitive salary of 825€ to 980€ net per month plus commission.

Benefits

Private Health Insurance

Accommodation with bills included

Return flights and uniform provided

Comprehensive onsite training

Access to free language lessons

Qualifications

• EU passport, willingness to relocate for the summer season.
• Ability to speak English plus one additional language.
• Positive mindset and strong customer service orientation.

Responsibilities

• Create memorable experiences for guests and build connections.
• Identify guest needs and tailor recommendations accordingly.
• Promote and sell experiences while achieving sales targets.
• Manage changes and provide support during challenging scenarios.
• Collaborate with global teams and embrace diversity.

Skills

Fluent English

German (optional)

Danish, Dutch, Finnish, Norwegian, Polish, or Swedish

Job description

TUI Hotel or Service Rep | EU Nationals | Work Abroad | S26

Are you ready to embark on an exciting journey in the world of travel and tourism? Combine your passion for travel with work, creating unforgettable moments as one of our digitally experienced and helpful Hotel or Service Reps.

If you have an EU passport, are willing to relocate for the duration of the summer season, and speak English plus one of the following languages - Danish, Dutch, Finnish, German, Norwegian, Polish or Swedish - then keep on reading!

Please note that we have positions available without a driver's license for candidates speaking German. For speakers of other languages, a valid manual driver's license and a minimum age of 21 are required. For candidates speaking Polish, the opportunity available is the role of Service Support Rep.

ABOUT OUR OFFER

• Seasonal or permanent contracts available with optional winter work opportunities.
• Private Health Insurance with Allianz or Sanitas included.
• Accommodation with your own private bedroom and bills included.
• Work permits, background and/or medical checks arranged and included.
• Return flights, company iPad and uniform included.
• Comprehensive onsite start of season training with accommodation and pay included.
• Access to free language lessons & the TUI Learning Hub to help you level-up and grow your career.
• Plus receive a take home net basic of 825€ to 980€ per month + extra commission of 400-500€ gross per month with no upper limit.
• Finally, why not get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• Create special moments for our guests, make them feel welcome and happy, building a strong connection with each one.
• Engage with guests from around the world to identify their needs and offer tailored recommendations.
• Hotel Reps promote and sell our experiences effectively to match our products with guests’ preferences, aiming to exceed sales targets and boost revenue. They also need to be prepared to handle changes and challenging situations effectively to provide the best possible service to our guests.
• Service Support Reps effectively manage changes and challenging scenarios, providing crucial support for high-profile cases and hospitalizations. They ensure guests receive appropriate care and help, including face-to-face interactions when needed.
• Collaborate with colleagues, teams, suppliers, and partners from all over the world and embrace our diverse TUI culture.
• Monitor progress with sales and/or service updates, as well as guest feedback. Celebrate successes in meeting sales and/or service targets, solving problems, and providing great service.

ABOUT YOU

• A friendly and empathetic individual who naturally connects with people, making them feel welcomed and supported, going above and beyond to create unforgettable experiences.
• A quick learner, ready to master the technology and tools needed for the role. Embrace new knowledge and feedback, and enthusiastic about getting to know our amazing products and services.
• Hotel Reps are highly motivated, target-driven individuals with a positive mindset towards achieving results. Dedicated to caring for customers, selling products that match their needs, and ensuring they have the best possible experience
• Service Support Reps excel in fast-paced and dynamic environments, using multitasking and organizational skills to handle a variety of guest interactions and responsibilities seamlessly.
• Turning challenges into opportunities and remaining calm under pressure. Proactively identify and resolve issues creatively before they escalated.
• Communicate clearly and effectively and able to adjust style to fit the situation. Keep interactions positive, and confident to present in front of an audience.

From a workplace to a place to belong, we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments, so if you require any support, please do let us know.