Trip Experience Consultant

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel consultancy in Scotland seeks a Trip Experience Consultant to assist travelers in organizing enjoyable and stress-free vacations. This role involves communicating with clients via various channels and supporting them with their travel plans, including changes and cancellations. The ideal candidate will possess excellent communication skills and a passion for travel. This position offers remote work flexibility and access to travel perks alongside continuous training and a collaborative team culture.

Benefits

Remote work with flexible hours

Access to travel perks

Continuous training

Collaborative team culture

Qualifications

• Strong communication skills to interact with travelers.
• Experience in customer service is valuable.
• Being organized and reliable is essential.
• Comfort with technology and a willingness to learn.
• A passion for travel and coordinating experiences.

Responsibilities

• Communicate with travelers via calls, email, and messaging.
• Assist with changes, cancellations, and travel requests.
• Share insights about destinations.
• Confirm trip details and follow up.
• Provide solutions with empathy.

Skills

Excellent communication skills

Customer service experience

Organized and reliable

Tech comfortable

Love for travel

Job description

As a Trip Experience Consultant, you will help travelers organize vacations that feel enjoyable, smooth, and stress-free. You will assist with planning, itinerary updates, and questions from beginning to end. Your role makes travel feel effortless.

DestinyCo believes every trip should feel memorable, inspiring, and well-supported.

Key Responsibilities

• Communicate with travelers through calls, email, and messaging.
• Support changes, cancellations, and travel requests.
• Share destination insights and requirements.
• Confirm details and follow up before and after each trip.
• Offer solutions with empathy and professionalism.

Benefits

• Remote work with flexible hours.
• Access to travel perks and continuous training.
• Collaborative team culture.
• Long-term industry growth.

What We’re Looking For

• Excellent communication skills.
• Customer service experience helpful.
• Organized and reliable.
• Tech comfortable and eager to learn.
• Love for travel and creating great experiences.