Treasury Client Services Representative

Pontoon; Manchester; Hybrid; GBP 63,000; Full time

Job summary

A leading employment consultancy is seeking a Treasury Client Services Representative in Manchester. This role involves serving as the main contact for client inquiries, managing investigations related to payments, and supporting the Treasury Services Relationship Management team. The ideal candidate will have client-facing experience in the financial sector and knowledge of the payments product lifecycle. This position offers a salary of £63,000 per annum with a hybrid working model, allowing for four days in the office each week.

Qualifications

• Direct experience working with clients in the financial services sector.
• Familiarity with correspondent banking.
• Strong communication skills to enhance client experiences.

Responsibilities

• Serve as the primary contact for client inquiries across multiple regions.
• Manage investigations regarding payments and banking services.
• Prepare reports for AML/KYC compliance.

Skills

Client-facing experience

Understanding of payments product lifecycle

Ability to discuss digital solutions

Job description

Job Title: Treasury Client Services Representative

Duration: 12 months, potential to go perm

Location: Manchester/Hybrid (four days per week in the office)

Salary: 63000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative.

What You'll Do:

• Serve as the primary contact for day-to-day client inquiries across various market segments and regions, handling multiple countries and languages.
• Manage investigations and resolutions related to specific products such as payments, trade, and other banking services.
• Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance information.
• Deliver day-to-day servicing support to the Treasury Services Relationship Management team, ensuring a positive client experience for both existing and potential new clients.

What We're Looking For:

• Direct client-facing experience within the financial services sector.
• Familiarity with correspondent banking and a solid understanding of the payments product lifecycle.
• Experience discussing digital solutions with clients, showcasing your ability to enhance their banking experience.

Ready to Make an Impact?

If you're excited to take on this rewarding challenge and be part of a team that values client relationships and service excellence, we want to hear from you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.

Pontoon is an equal opportunities employer and an employment consultancy.