Travel Options Manager

Camden Council; Greater London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A local government council in London is seeking a Travel Options Manager to oversee transportation for clients with special needs. The role involves managing a team responsible for personalized travel assessments and developing relevant policies. Candidates should be educated to degree level or possess substantial experience, with strong skills in budget management, team leadership, and risk assessment. This is a permanent position with attractive benefits, including annual leave and flexible working options.

Benefits

27 days annual leave for new starters

Local Government Pension Scheme

Flexible working opportunities

Interest-free loans

Career development and training

Wellbeing support and activities

Qualifications

• Experience managing a busy team in a demanding environment.
• In-depth knowledge of travel assistance options.
• Ability to manage deadlines and timeframes.

Responsibilities

• Manage transportation bookings for SEN and ASC clients.
• Oversee personalized travel assessments.
• Develop and review Travel Options policies.

Skills

Team management

Risk assessment

Budget management

Time management

Knowledge of travel assistance options

Education

Degree level education or substantial experience

Job description

Travel Options Manager (Job Ref: 3917)

Salary: £55,581

Grade: Level 5 Zone 1

Location: York Way Depot, Freight Lane, London N1C 4BE

Hours per week: 36

Contract Type: Permanent

Closing Date: Monday 8th December 2025 at 23:59

Interview: Week commencing 15th December 2025

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

About CATS

CATS is the Council's in-house transport service. It is based within York Way Depot, in King's Cross, London and sits within the Investment, Place and Opportunity Directorate under Supporting Communities. The service is responsible for a wide range of transport related services including the provision of accessible buses for children and adults, taxi bookings, fleet maintenance, an MOT service, driver training, fuel provision and manages a range of concessionary travel schemes.

What You'll Be Doing / How You'll Be Involved

The Travel Options Manager is based within the Logistics Team, which is responsible for managing and booking transportation, predominantly for Special Educational Needs (SEN) and Adult Social Care (ASC) clients travelling in buses and taxis. The post holder will be responsible for managing Officers who will undertake personalised travel assessments, including annual travel reviews. The role will work closely with internal and external stakeholders in developing Travel Options policies and procedures with responsibility for reviewing these policies and procedures on a regular basis in line with legislative changes.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

To view the Job Profile, please click HERE or copy and paste the below URL into your Microsoft Edge browser (please note the attached will not open in other browsers):

http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/11504459/file/documen...

All About You

To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.

To be considered for this exciting opportunity the successful candidate must be educated to Degree level or possesses substantial experience in a similar post.

You will have previous demonstrable experience of managing a busy team within a demanding environment, working to distinct deadlines and timeframes for delivery of work. You will possess an in-depth working knowledge of various travel assistance options alongside managing budgets, which offer creative travel solutions for customers. The ideal candidate will be adept at assessing and managing risks and of working within safeguarding policies and procedures.

We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.

What We Offer

At Camden, you'll receive a host of benefits including:

• 27 days annual leave for new starters, rising to 31 days after 5 years
• Local Government Pension Scheme
• Flexible working opportunities
• Interest free loans
• Access to our incredible staff networks
• Career development and training
• Wellbeing support and activities

Visit www.camdenjobs.co.uk/staff-benefits for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.

Click here for more information on our commitment.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit https://www.camdenjobs.co.uk/inclusion-and-diversity

Asking for Adjustments

Camden is committed to making our recruitment practices barrier‑free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long‑term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at [e-mail] or post to 5 Pancras Square, London, N1C 4AG.

Anonymised Application

Anonymised Application - in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

Salary range

• £50,000 - £74,999 per year