Travel Insurance Complaints Champion

Zurich; Glasgow; Hybrid; GBP 23,000 - 28,000; Part time

Job summary

A global insurance company is seeking a complaint handler in Glasgow, offering both part-time and full-time options. The role involves managing complaints related to travel insurance, requiring effective customer communication and analytical skills. Successful candidates will have a proven background in complaints handling and will work in a dynamic environment that values diversity and creativity. The company provides flexible benefits, including a non-contributory pension scheme and annual bonuses.

Benefits

12% defined non-contributory pension scheme

Annual company bonus

Private medical insurance

Option to buy/sell holiday days

Qualifications

• Experience dealing with complaints, especially in travel insurance claims.
• Excellent communication skills.
• Strong attention to detail.
• Knowledge of insurance guidelines and procedures.
• Professional development towards relevant qualifications is a plus.

Responsibilities

• Handle customer complaints for travel insurance products.
• Assess each complaint and provide fair resolutions quickly.
• Collaborate with multiple departments to resolve issues.
• Identify complaint trends and contribute to team improvement.

Skills

Complaint handling

Effective communication

Attention to detail

Analytical skills

Customer empathy

Job description

A global insurance company is seeking a complaint handler in Glasgow, offering both part-time and full-time options. The role involves managing complaints related to travel insurance, requiring effective customer communication and analytical skills. Successful candidates will have a proven background in complaints handling and will work in a dynamic environment that values diversity and creativity. The company provides flexible benefits, including a non-contributory pension scheme and annual bonuses.