Travel Customer Service Representative (Remote)

Manatal; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading travel agency is seeking a Travel Customer Service Representative (Remote) to provide support throughout clients' travel journeys. Responsibilities include handling inquiries, assisting with luxury bookings, providing travel information, and ensuring client satisfaction. Ideal candidates should have strong communication skills and experience in customer service, particularly within the travel or hospitality sectors. The position offers 100% remote work with flexible scheduling and opportunities for professional growth.

Benefits

100% remote work environment

Flexible scheduling options

Professional growth opportunities

Access to travel perks and discounts

Supportive team culture

Qualifications

• Customer service experience in travel, hospitality, or related fields is preferred.
• Strong attention to detail and organizational skills are essential.
• Proactive management of multiple client requests is required.

Responsibilities

• Respond professionally to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings including changes and cancellations.
• Provide accurate information regarding travel destinations and requirements.
• Confirm itineraries to ensure accuracy and client satisfaction.
• Follow up with clients to ensure a positive travel experience.
• Address client concerns with empathy and professionalism.
• Maintain accurate documentation and update booking systems.

Skills

Excellent verbal and written communication skills

Customer service experience

Strong organizational skills

Comfortable using technology

Reliable and proactive

Genuine interest in travel

Job description

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.