Travel customer representative

Getaway Travel Agency; Newcastle upon Tyne; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service provider is hiring a Travel Customer Representative to assist clients throughout their travel journeys. This role involves responding to inquiries, managing bookings, and ensuring client satisfaction. Ideal candidates should have strong communication skills and a passion for travel. This position offers 100% remote work and opportunities for professional growth.

Benefits

100% remote work

Flexible scheduling

Travel perks

Ongoing training support

Qualifications

• Previous experience in customer service is preferred.
• Must be comfortable assisting clients in the travel booking process.
• Ability to handle concerns with empathy and creativity.

Responsibilities

• Respond to client inquiries via various platforms.
• Assist clients with travel bookings and changes.
• Provide accurate information about travel details.

Skills

Excellent verbal communication skills

Strong customer service experience

Organized and proactive

Comfortable with technology

Problem-solving skills

Attention to detail

Job description

About the job

Travel customer representative. As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you\'re enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!