Travel customer representative

Getaway Travel Agency; Remote; GBP 25,000 - 35,000; Full time

Job summary

A dynamic travel agency in the United Kingdom is seeking a Travel Customer Representative to support clients throughout their travel journey. This involves assisting with inquiries, bookings, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills and a strong background in customer service. This role offers 100% remote work, flexible scheduling, and travel perks. Join our team and help create unforgettable experiences for our clients.

Benefits

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training

Qualifications

• Strong customer service skills, preferably in travel or hospitality.
• Attention to detail and organized work habits.
• Comfortable with technology and quick to adapt.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations and travel policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Job description

Overview

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!