Travel customer representative

Getaway Travel Agency; Cardiff; Remote; GBP 24,000 - 30,000; Full time

Job summary

A travel service provider is seeking a Travel Customer Representative to support clients from booking to returning home. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. This role offers 100% remote work with flexible schedules and travel perks. Ideal candidates have strong customer service experience and a passion for travel.

Benefits

Flexible scheduling

Opportunities for growth

Travel perks and industry discounts

Ongoing training

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Comfortable with technology and quick to learn booking platforms.
• High attention to detail and proactive in handling client needs.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Confirm trip details and client satisfaction.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

Organizational skills

Passion for travel

Job description

About the job

Travel customer representative. As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you\'re enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!