Travel customer representative

Getaway Travel Agency; Bristol; Remote; GBP 25,000 - 35,000; Full time

Job summary

A travel service agency in the United Kingdom seeks a Travel Customer Representative to assist clients from booking through to their travels. The ideal candidate should have strong communication and customer service skills, be organized, and enjoy helping others. This role allows for 100% remote work with various travel perks and training opportunities.

Benefits

100% remote work

Opportunities for growth

Travel perks

Supportive team environment

Qualifications

• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable, and proactive.
• Comfortable with technology and quick to learn systems.

Responsibilities

• Respond promptly to client inquiries via various channels.
• Assist with bookings, changes, and cancellations.
• Provide accurate information about travel details.
• Follow up to ensure client satisfaction.
• Handle complaints with empathy.

Skills

Excellent verbal communication

Excellent written communication

Customer service experience

Attention to detail

Tech-savvy

Job description

About the job Travel customer representative

As a Travel Customer Representative you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries resolve issues provide booking updates and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email phone and messaging platforms.
• Assist with travel bookings changes cancellations and special requests.
• Provide accurate information about destinations travel documents and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized dependable and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If youre enthusiastic about travel and love creating memorable experiences for others wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1