Travel Agency Manager

Travel Trade Recruitment; England; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading travel agency is seeking a Retail Manager to join their team in Hampshire. This role requires an in-depth understanding of the longhaul market and extensive travel agency experience. Responsibilities include converting enquiries to bookings, managing group travel, and delivering outstanding customer service. If you have a passion for travel and possess the skills to inspire confidence in customers, this could be an excellent opportunity for you.

Qualifications

• Proven travel management experience with group bookings.
• Ability to inspire confidence in customers and suppliers.
• Enthusiastic and self-motivated team player.

Responsibilities

• Converting enquiries into bookings and managing them through to holiday completion.
• Developing and implementing retail marketing strategies.
• Maintaining customer contact and representing the company at local events.

Skills

In-depth knowledge of the longhaul market

Extensive travel agency experience

Direct customer sales

Creating tailormade itineraries

Organising group travel

Excellent organisational skills

Job description

Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.

This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.

The Job:

• Converting walk-in, web-driven, email and phone enquiries into bookings
• Sourcing, creating and booking travel itineraries.
• Managing and administering bookings through to holiday completion
• Maintaining customer contact from initial enquiry to holiday completion and beyond
• Working closely with UK tour operators and our overseas partners
• Managing a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.
• Representing the company at local shows and events
• Developing and implementing retail marketing strategies, including social media posting and website updating
• Controlling mountains of paperwork

Skills Required:

• In-depth knowledge of the longhaul market
• Extensive travel agency experience
• Direct customer sales and relationship building
• Creating tailormade itineraries
• Organising group travel
• Extensive travel in Asia, South Africa, Australia, and New Zealand

• Other specialist interests (e.g. skiing, sport) with travel business potential
• Proven record of converting leads into bookings
• Proven travel management experience
• Ability to inspire confidence in customers and suppliers.
• Enthusiastic and self-motivated team player
• Excellent organisational skills and attention to detail

The Package:

• £28,000 - £30,000
• Working hours Tuesday - Saturday

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY' or email your cv to [e-mail]