Transport Solutions Assistant

Talent Dice Ltd; West Bridgford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A specialized transport service provider in West Bridgford is seeking a Transport Solutions Assistant to support the delivery of various transport solutions, monitor contract performance, and ensure compliance with safeguarding measures. The ideal candidate will have strong customer care skills and experience in managing transport requests efficiently.

Qualifications

• Experience in handling transport requests and ensuring compliance with safeguarding measures.
• Strong customer care skills to deal with clients and suppliers effectively.
• Ability to monitor contract performance and conduct site visits.

Responsibilities

• Support delivery of various specialized transport solutions.
• Monitor and evaluate transport contract performance.
• Ensure service user safety and adherence to care policies.

Job description

Overview

• To support the delivery of a wide range of specialised transport, including specialist home to school transport, Youth offending, CFCS, Adult Social Care and Respite short breaks providing solutions for internal and external clients.
• To monitor contract performance, including site visits and to investigate issues reported by service users or clients.
• To ensure that National and County Council safeguarding and child protection measures are followed.
• To be responsible for the procurement and evaluation of best value ad-hoc transport for client departments.
• To be responsible for the evaluation of Direct Travel Assistance Payments (DTAP) to parents and carers
• To review and analyse contract performance and practice against agreed specification or service level agreements and to assist in service reviews and wider opportunities for efficiency savings including site visits across the County
• To identify savings where ad hoc contracts may be converted to longer term contracts generating savings through efficient procurement
• To be responsible for ensuring all service users have a certified Transport Care Plan where required through liaison with care professionals and schools
• Assess service development opportunities in conjunction with colleagues, clients, members of the public and other stakeholders
• Using bespoke software systems to maintain accurate financial and client information and to create reports as required.
• To verify payments to suppliers and clients and to monitor revenue returns where appropriate.
• To support the Transport Officers in delivering the service priorities and to deputise for the Officers when required.
• To deal directly with clients and suppliers with a high level of customer care.

Key accountabilities

• Transport requests are actioned within appropriate timescales.
• Ensuring that all service users are treated in accordance with the Customer Care Policy
• All contracts operate in accordance with service specifications and issues or disputes are resolved.
• All transport is provided in a safe manner offering protection and security to vulnerable users.
• Transport solutions are delivered within the allocated budget.
• Parents are offered an alternative to direct transport which meets their requirements and best value for the Authority
• Contracts and services are delivered properly and opportunities for efficiency savings are identified and implemented meeting all budget requirements
• Service efficiencies are properly investigated and communicated to all stakeholders ensuring practical and deliverable solutions are found.
• Contract costs are managed in an efficient manner.

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