Transport Planner

Gbs Uk; Birmingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading design consultancy is seeking a Service Designer to enhance the end-to-end journey of services for users. The role involves designing user journey blueprints, mapping the integration of technology with services, and collaborating with User Researchers to gather insights. Applicants should have experience in service design and user experience enhancement. Valid right to work in the UK is required as visa sponsorship is not available.

Qualifications

• Experience in designing blueprints and roadmaps for services.
• Ability to facilitate understanding of end-to-end user experience.
• Strong skills in embedding design practices within organizations.
• Able to communicate effectively with stakeholders.

Responsibilities

• Design user journey blueprints to enhance service experience.
• Map technology and business interactions for service design.
• Collaborate with researchers to gather user insights.
• Consolidate research findings to inform service strategies.

Skills

Design concept journeys

Mapping user experiences

Working with User Researchers

Analysing research findings

Job description

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government. We are looking for a Service Designer to join an agile team. The role will involve:

• Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
• Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
• Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
• Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
• Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
• Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.

Preferred Education None Required Technical And Professional Expertise Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role your work may involve the creation of or change to transactions products and content across both digital and offline channels provided by different parts of government. The Role Will Involve

• Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;
• Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;
• Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process;
• Embedding design practices within organizations to create a sustainable approach to service the needs of the user.
• Working with User Researchers to generate insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;
• Analysing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives.

As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance.

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