Transcreation Account Director - Pharma

Publicis Groupe Holdings B.V; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global advertising company is seeking a Transcreation Account Director to oversee operations for medical translation services. The ideal candidate will manage pharmaceutical client relationships, ensuring exceptional service delivery. Responsibilities include leading a team, developing operational strategies, and providing innovative solutions. Candidates should have a Bachelor's degree, experience in managing pharma clients, and strong communication skills. This role offers an opportunity to drive excellence within the Medical Division and engage with a dynamic team.

Benefits

Work from home flexibility

Employee well-being programs

Qualifications

• Proven experience in managing pharma clients within the language services industry.
• Strong background in translation with knowledge of medical terminology.
• Demonstrated leadership skills to motivate and inspire a team.

Responsibilities

• Manage relationships with pharmaceutical clients, ensuring needs are met.
• Oversee daily operations of the Medical Division for smooth service delivery.
• Lead a team of translators and project managers, fostering a positive work environment.
• Develop innovative solutions and strategies for medical translation projects.

Skills

Client management

Communication skills

Creative thinking

Leadership skills

Education

Bachelor's degree in Translation, Life Sciences or Business Administration

Job description

Company description

translate plus, an award‑winning Top 10 international Language Services Provider, including Top 3 in the EU and Top 2 in the UK, is a Publicis Groupe company and one of the most well‑established advertising corporations globally. translate plus sits within the network’s cross‑media production platform, Publicis Production, which brings together production specialists who are experts in video, digital media and print to produce award‑winning content for leading global brands. Recent recognition awards for translate plus include an award for “Great Employers” and an award for “Women in Business”. translate plus promotes numerous employee well‑being policies across all offices in line with Publicis Groupe guidelines, offers WFH flexibility to all employees and programs to help promote mental and physical well‑being. translate plus is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

Overview

As the Transcreation Account Director – Pharma clients for the Medical Division at translate plus – a Publicis Groupe, you will come from an advertising account director background with Transcreation experience and play a crucial role in managing and overseeing the operations of our medical translation services. This position requires a candidate with extensive experience in managing pharma clients, excellent communication skills, creative experience and a strong background in translation.

• Client Management: Manage and build relationships with pharmaceutical clients, ensuring their needs are met and expectations are exceeded; collaborate with clients to understand their specific requirements and provide tailored solutions; act as the main point of contact for client inquiries, concerns and escalations.
• Operations Management: Oversee day‑to‑day operations of the Medical Division, ensuring smooth workflow and efficient delivery of services; develop and implement operational strategies to optimize productivity, quality and best practice; monitor project timelines, budgets and resources to ensure successful project completion; identify areas for improvement and implement process enhancements to drive operational efficiency.
• Team Leadership: Lead and mentor a team of translators, project managers and other operational staff; foster a collaborative and positive work environment, promoting teamwork and professional growth; provide guidance and support to team members, ensuring their adherence to quality standards and client requirements.
• Strategy: Troubleshoot and develop innovative solutions and strategies for the Medical Division; collaborate with the creative team to enhance the visual and interactive aspects of medical translation projects.

Qualifications

Bachelor's degree in a relevant field (e.g., Translation, Life Sciences, Business Administration). Proven experience in managing pharma clients within the language services industry and a special focus on approval processes across all pharma divisions. Excellent communication skills, both written and verbal, with the ability to effectively interact with clients and internal stakeholders. Strong background in translation, with a deep understanding of medical terminology and industry‑specific requirements. Demonstrated leadership skills, with the ability to motivate and inspire a team. Creative thinking and problem‑solving abilities to drive innovation and continuous improvement.