Transcon Agent

Expeditors; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics company in Greater London is seeking an individual to manage the timely and accurate movement of freight. The role involves exceptional customer service within the Transcon Department, ensuring smooth processes, data entry, and compliance with company policies. The ideal candidate should be fluent in English, demonstrate strong organizational and interpersonal skills, and have a proactive attitude. Excellent benefits are offered including private medical insurance and a pension scheme.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Training and Personnel Development Programme

Qualifications

• Pro-active approach to tasks.
• Strong ability to communicate effectively.
• Positive attitude and willingness to help.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate data entry into the operational system.
• Interact with customers to arrange shipments.
• Ensure compliance with company policies and regulations.
• Meet all KPI standards as per company procedures.

Skills

Strong organizational skills

Good computer skills (Excel, Word)

Fluent in English

Effective interpersonal skills

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service‑based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Transcon Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times?
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
• Knowledge:
• Expeditors’ Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous materials certification (preferred)

Qualifications

Skills:

• Pro‑active, strong organizational skills.
• Good computer skills (Excel, Word)
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours:

• Positive and willing to help attitude

Must have the right to work in the UK

Additional Information

Must be eligible to work in the UK

Expeditors offers excellent benefits

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan
• Training and Personnel Development Programme