Transaction Banking Operations - Client Service - Analyst / Associate - London London United Ki ...

Goldman Sachs, Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global investment firm in London is seeking an Analyst/Associate for their Client Service team within Transaction Banking Operations. The ideal candidate will have a Bachelor's degree and over 2 years of experience in managing client services or teams in transaction banking. Responsibilities include optimizing client interactions and supporting product offerings. The firm is committed to inclusive opportunities for professional growth and offers a range of benefits.

Benefits

Healthcare

Vacation

Financial wellness programs

Qualifications

• 2+ years of professional experience in Client Service or Transaction Banking.
• Experience managing Client Service teams.
• Proficient with client support and risk management principles.

Responsibilities

• Manage the Client Service experience for corporate clients.
• Support FX Payment Flows and transaction banking processes.
• Resolve client inquiries related to accounts and payments.

Skills

Client service excellence

Leadership skills

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Transaction Banking Operations - Client Service - Analyst/Associate - London

LOCATION: London, Greater London, England, United Kingdom

OPERATIONS: Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs' Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

OUR IMPACT We are seeking to recruit an individual into the Client Services function. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking. Key client-facing responsibilities will include managing strategic client relationships, exceptions resolution, handling of escalated client inquiries and most importantly - ensuring an exceptional client experience while growing a highly motivated team.

OUR IMPACT Transaction Banking Operations is focused on scaling the recently launched Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we are offering clients, whilst adapting to the rapidly changing payment landscape. Our organization is the first line of defense for control and governance to protect both clients' and the firm's financial assets; and to provide a differentiated, best-in-class client service. Transaction Banking Operations is a growing sub-division, with regional presence in Tokyo, Singapore, Bengaluru, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business. As this business expands we will look to increase our global footprint from both a team size and location perspective. We manage a wide range of complex processes, with members developing skills and competencies around client service (client on-boarding, first line client support), cash management (including: payment controls, bank account management, virtual account management, cash concentration, payment formatting /settlement, reconciliation and claims), transaction support (FX Payment, Escrow, Money Market and Term Deposits), regulatory requirements, industry trends and change management.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
• Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
• Support our new Client Service functions globally and help establish, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
• Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
• Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.
• Bachelor's degree with 2+ years of professional and relevant experience
• Experience managing, growing, and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
• Strong Interpersonal skills and Leadership skills
• Proficient with key principles of client support and risk management
• Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Excellent communication skills (written and verbal)

PREFERRED QUALIFICATION

• Leadership and Coaching skills
• Ability to effectively manage Global Stakeholders
• Candidate must be proactive, enthusiastic and team oriented
• Ability to remain composed under pressure
• Ability to prioritize and make decisions in a fast-paced environment
• Accuracy and attention to detail
• Strong written and verbal communication skills
• Adapt to new changes and new challenges
• Strong analytical skills
• Well-developed organizational skills

Benefits

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has opportunities to grow professionally and personally, from training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Goldman Sachs is an equal employment/affirmative action employer, Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity. We offer a range of benefits including healthcare, vacation, financial wellness, and more; details vary by location. We strive to accommodate candidates with special needs or disabilities during recruiting. Learn more: Goldman Sachs is an equal employment/affirmative action employer.