Trainee Service Technician

Medstrom; England; On-site; GBP 27,000; Full time

Job summary

A medical device company in the UK is seeking a Trainee Service Technician to deliver maintenance services to customers in Bournemouth and Poole. The role offers a competitive salary, training opportunities, and the chance to work with a supportive team. Candidates should be customer-focused and possess a driving license. Responsibilities include product delivery, testing, and maintaining cleanliness in the work environment. Join a company that values employee ownership and offers extensive benefits.

Benefits

Competitive basic salary

Contributory pension scheme

33 days’ annual leave entitlement

Discounts and cashback rewards

Salary Sacrifice Schemes

Death in Service benefit

Qualifications

• Full training provided for mechanical or electrical background.
• Driving licence required for vehicle use.
• Knowledge of medical device products desirable but not essential.

Responsibilities

• Deliver maintenance services to customers.
• Perform product testing and repairs.
• Maintain stock and spare parts inventory.

Skills

Customer service skills

Proactive attitude

Effective communication

Basic PC skills

Education

Mechanical or electrical background

Job description

Trainee Service Technician

Bournemouth, Dorset

About Us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving licence and a can‑do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well‑evidenced products and services to our busy customers, helping to make a real difference to both their workload and, crucially, their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient‑focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for a dedicated Trainee Service Technician to join us, working a Monday – Friday shift, covering hospitals in the Bournemouth and Poole area.

The Benefits

• Competitive basic salary of up to £25,000, with estimated earnings of £27,000 + with overtime and on‑call
• Additional payments for on‑call duties
• Contributory pension scheme
• 33 days’ annual leave entitlement
• Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
• Salary Sacrifice Schemes, including Cycle to Work
• Full induction with great training and support
• Receive a treat on your birthday
• Death in Service benefit provided
• Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company

The Role

As a Trainee Service Technician, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include the delivery and installation of products within agreed delivery times, the repair and proactive maintenance of products, and support at the delivery stage to customers in various environments.

Main responsibilities of the role :

• Deliver clean, ready‑to‑use products to and around customer sites within the Bournemouth and Poole areas
• Collect products after use and return them to the service location for decontamination
• Disinfect, function check, repair, and electrical safety test products
• Complete records of testing, delivery, and collection
• Maintain available product stock and spare parts inventory
• Complete product modifications when required
• Provide product demonstrations and basic training to staff
• Maintain a clean and tidy work environment

Hours of work : 37.5 per week, working Monday to Friday.

You will also be required to participate in an on‑call rota (once trained) to support the team and the customer. This is subject to an on‑call payment and additional payment for hours worked.

About You

To join us as a Trainee Service Technician, ideally, you will need to have or be willing to develop the following :

Qualifications and experience requirements :

• Mechanical or electrical background desirable but not essential, as full training will be provided
• Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
• Knowledge of Medstrom and / or other medical device manufacturers’ products would be desirable but not essential

Personal Requirements :

• A proactive, ‘can‑do’ attitude
• Excellent customer service skills
• Able to communicate effectively
• Ability to work under your own initiative and follow procedures laid out by the business to achieve deadlines
• Basic knowledge of hygiene and safety rules
• Basic PC skills to include email and MS Office
• DBS checked (or the willingness to complete one)

Please note, this role involves manual handling – moving, lifting and carrying products into the van.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero‑tolerance policy towards any harassment of any kind towards our colleagues.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency