Trainee Service Advisor — Fast-Paced, Customer-Focused Training

Sytner Group; Worcester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive services provider in Worcester is seeking a motivated Trainee Service Advisor. This role involves managing booking calls, scheduling customer appointments, and ensuring excellent service throughout the customer experience. Candidates should have strong organisational and customer service skills; previous experience is a plus but not required. Comprehensive training is provided, including exceptional guidance from BMW/MINI. The position offers a variety of flexible working patterns, including weekends, alongside an industry-leading benefits package.

Benefits

Enhanced holiday entitlement – 33 days including bank holidays

Industry-leading maternity, paternity and adoption pay

Career development opportunities

Long service recognition

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Paid voluntary/community work day

Qualifications

• Willingness to learn and progress.
• Strong organisational and administrative skills.
• Customer-focused approach preferred.

Responsibilities

• Manage inbound and outbound booking calls.
• Schedule customer bookings and provide information.
• Support Service Advisors in customer care tasks.

Skills

Organisational skills

Attention to detail

Customer service

Tools

Kerridge

Job description

A leading automotive services provider in Worcester is seeking a motivated Trainee Service Advisor. This role involves managing booking calls, scheduling customer appointments, and ensuring excellent service throughout the customer experience. Candidates should have strong organisational and customer service skills; previous experience is a plus but not required. Comprehensive training is provided, including exceptional guidance from BMW/MINI. The position offers a variety of flexible working patterns, including weekends, alongside an industry-leading benefits package.