Trainee Renewals Adviser — Hybrid Insurance Career Path

Howden; Gloucester; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading insurance company in Gloucester is looking for proactive candidates for a six-month fixed-term contract in their Renewals Team. This full-time role involves obtaining and managing renewal information, improving client retention, and providing excellent customer service. Ideal for university graduates or school leavers, the position offers full training and a structured career pathway, with the possibility of becoming a permanent Renewals Adviser after six months. Hybrid work model with 3 days at home and 2 days in the office.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Career progression opportunities

Qualifications

• A positive, motivated individual with a passion for customer satisfaction.
• No prior sales experience is required, but enthusiasm is essential.
• Ability to handle objections and display excellent listening skills.

Responsibilities

• Obtain and update renewal information accurately.
• Prepare and send client renewal letters.
• Ensure high client retention levels.
• Research up-to-date policy renewal information.
• Contact clients who have cancelled policies to resolve issues.
• Respond proactively to queries from clients and insurers.
• Identify up-sell and cross-sell opportunities.
• Retain detailed product knowledge.
• Promote compliance with regulatory principles.
• Take personal responsibility for development and understanding of the industry.

Skills

Positive attitude

Motivated

Confident communicator

Proactive

Customer service dedication

Education

University Graduate or School Leaver

Job description

A leading insurance company in Gloucester is looking for proactive candidates for a six-month fixed-term contract in their Renewals Team. This full-time role involves obtaining and managing renewal information, improving client retention, and providing excellent customer service. Ideal for university graduates or school leavers, the position offers full training and a structured career pathway, with the possibility of becoming a permanent Renewals Adviser after six months. Hybrid work model with 3 days at home and 2 days in the office.