Trainee Installation Technician

Dixons Carphone; Wednesbury; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading tech retailer based in Wednesbury is looking for a Trainee Installation Technician to deliver and install various electrical products in customers' homes. This full-time role offers extensive training in both technical skills and customer service, along with a shift pattern of five over eight days. Applicants need a full UK driving license and a passion for helping customers, with opportunities for career development and a quarterly bonus. Join the team to enhance your skills and contribute to a company committed to making a positive impact.

Benefits

First-class induction and ongoing learning

Quarterly bonus

Product discounts

Opportunity to upskill to a licensed driver

Qualifications

• A full UK or EU category B driving licence with no more than six penalty points.
• A passion for delivering great customer service.
• A practical mindset and a willingness to learn technical skills.
• Confidence using tools and equipment safely.
• The ability to meet the physical demands of the role.

Responsibilities

• Deliver and install a range of electrical products in customers’ homes.
• Provide clear, friendly demonstrations and outstanding service.
• Handle products with care and follow health and safety procedures.
• Use handheld tech to record visits and customer signatures.

Skills

Driving

Customer service

Technical mindset

Safe tool usage

Job description

Trainee Installation Technician
Wednesbury
Birmingham Customer Service Centre
Permanent
Full Time
Salary: 28,078.44
Shift Pattern: 5 over 8 days, 41 working contracted hours per week

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. So you’ll never go it alone here. You’ll work in a great team, learning and growing together, and celebrating the big and small moments that make every day amazing.

Looking for a driving role that’s more than just drop and go? We’ve got the perfect opportunity for you at Currys. We’re not just about delivering tech, we’re about delivering joy. As a Trainee Installation Technician, known internally as a Trainee Electric Installer, you’ll be trained to safely deliver, install and demonstrate a range of smart tech from washing machines and fridge‑freezers to TVs and cookers. You’ll be out on the road, meeting our customers face‑to‑face and making their day with every visit.

Role overview

As part of this trainee role, you’ll be supported to:

• Deliver and install a range of electrical products in customers’ homes.
• Provide clear, friendly demonstrations and outstanding service.
• Handle products with care and follow health and safety procedures.
• Keep in regular contact with your Customer Service Centre and adapt to changes throughout the day.
• Use handheld tech to record visits and customer signatures.
• Drive responsibly and be a visible ambassador for Currys.
• Support operational needs, including collections and deliveries from our stores.

Yes, you’ll need to love driving and being on the road, but you’ll also need to love helping customers. Our training will cover both state‑of‑the‑art tech and people skills; it’s all about equipping you to leave a smile on customers’ faces.

You’ll be joining a team that combines technical know‑how with brilliant customer service. We’ll give you all the training you need to succeed. Whether you’re working solo or alongside a colleague, you’ll be learning skills for life and building a career you can be proud of.

You will need:

• A full UK or EU category B driving licence with no more than six penalty points.
• A passion for delivering great customer service.
• A practical mindset and a willingness to learn technical skills.
• Confidence using tools and equipment safely.
• The ability to meet the physical demands of the role, including lifting and moving products.
• Previous experience in electrical or technical work is helpful but not essential.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you. They include:

• First‑class induction and on‑going learning.
• Quarterly bonus.
• Product discounts on the latest tech.
• A shift pattern of five over eight days.
• Opportunity to upskill to a licensed 7.5 Tonne Delivery & Install Driver.

Join our Delivery and Install Team and we'll be with you every step of the way, helping you build the career you want with on‑the‑job training and the opportunity to learn skills for life, for inside and outside work. And where possible, we’ll offer you the flexibility to help fit your work around your other commitments, all with the support of your manager.

Not only can you shape your own future, but you can take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.