Trainee Claims Handler

Web Recruit Ltd; Dorking; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company based in Dorking, Surrey, is seeking a Trainee Claims Handler to join their dynamic team. This position offers a hybrid working model with three days in the office after initial training. The successful candidate will manage insurance claims, receive ongoing training, and be supported in their professional development. Key qualifications include excellent customer service skills, good communication, and GCSEs in Maths and English. Be part of an exciting opportunity to grow within the insurance industry.

Benefits

Competitive salary

Pension scheme (with matched payments of up to 7.5%)

Vitality health insurance

Casual dress

Fruit provided weekly

Annual Health Checks

Qualifications

• Deliver excellent customer service.
• Show willingness to learn and develop skills.
• Demonstrate computer literacy.
• Communicate effectively with customers.

Responsibilities

• Investigate and settle allocated claims.
• Communicate with policyholders, solicitors, and third parties.
• Maintain accurate estimates and records for outstanding claims.
• Ensure claims are handled fairly and timely.

Skills

Customer service experience

Willingness to learn

Computer literacy

Excellent communication skills

Education

GCSEs or equivalent at level 4 / Grade C or above in Maths and English

Job description

Overview

Trainee Claims Handler – Dorking, Surrey

Hybrid working with 3 days per week in the office after completion of training.

Benefits

• Competitive salary


• Pension scheme (with matched payments of up to 7.5%)


• Vitality health insurance


• Employee Benefits Portal


• Share Save scheme


• Group Life Policy (Death In Service)


• Social/Charity events


• Eye Test


• Casual dress


• Fruit provided weekly


• Optional breakfasts provided daily


• Annual Health Checks


• Annual Flu jabs

What Will You Be Doing?

As a Trainee Claims Handler, you’ll become a key part of our friendly and professional claims team, learning how to manage insurance claims from start to finish.

From day one, you’ll be supported with a comprehensive training programme and ongoing reviews throughout your two-year development plan. You’ll start by managing a small caseload of Credit Hire and non-serious Personal Injury claims, growing your knowledge and confidence as you go.

Once you’re fully up to speed, you’ll take ownership of a portfolio and play a vital role in helping customers, brokers, and legal professionals through the claims process.

Specifically, you’ll learn to:

• Investigate and settle allocated claims


• Communicate with policyholders, solicitors and third parties by phone and email


• Maintain accurate estimates and reserve records for outstanding claims


• Ensure all claims are handled fairly and within the appropriate timeframes

What Will You Need?

To join us as a Trainee Claims Handler, you’ll need:

• Experience of delivering excellent customer service


• A willingness to learn and develop


• Computer literacy


• Excellent communication skills


• GCSEs or equivalent at level 4 / Grade C or above in Maths and English

About Us

Sabre Insurance is no ordinary insurer – we’re the bold force behind car and motorbike cover across the UK, making insurance smarter, faster and fairer for everyone. With big-name brands like Go Girl, Insure 2 Drive and Sabre Direct, we’ve got the roads covered – and yes, we’re just getting started.

We work with brokers, talk directly to customers, and price risks like pros – all powered by data, ambition and a drive to do things differently. Think fewer buzzwords, more action. Welcome to Sabre – where insurance meets energy.

Why Join Us?

If you’re a motivated, detail-focused individual with a passion for helping people, this is a great opportunity to break into the insurance world and develop valuable career skills.

At Sabre, we don’t just offer a job - we offer a launchpad. You’ll discover all the training you could wish for, guidance from knowledgeable experts and experienced professionals and a real chance to build a long-term career with an industry leader.

We have a focus on health and well-being, a relaxed working atmosphere and social responsibility, so you can rest assured that we’ve got your best interests at heart, alongside the success of the organisation (and your career).

Other organisations may call this role Claims Trainee, Junior Claims Handler, Insurance Claims Assistant, Trainee Insurance Advisor, or Claims Support Officer.

Webrecruit and Sabre Insurance are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you're ready to kickstart your career and grow with one of the UK’s most exciting insurers as a Trainee Claims Handler, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.