Trainee Advisor/Supervisor

Citizens Advice; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local charity organization in Newbury is seeking an Adviser/Supervisor for a 2-year training programme. The position starts at £13,868.40, with part-time hours (21 hours/week). The successful candidate will work as a generalist adviser and train for supervisory roles, providing support on a range of issues such as debt and employment. Applicants should be friendly and empathetic with a passion for helping others.

Qualifications

• Must possess strong interpersonal skills.
• Able to adapt to the training programme.
• Experience in customer service is a plus.

Responsibilities

• Work as a generalist adviser after initial training.
• Train to become an Advice Session Supervisor in the second year.
• Provide advice on issues including debt, benefits, housing, and employment.

Skills

Friendly

Approachable

Non-judgmental

Empathetic

Passion for advice service

Job description

Overview

Citizens Advice West Berkshire is a local, independent charity that gives free, confidential, impartial and independent advice on a number of issues, including debt, benefits, housing, employment and consumer problems.

Programme and Roles

We are delighted to present the opportunity to join our Adviser/Supervisor training programme. This is a new training programme designed to last 2 years, after which time you will become a fully trained supervisor. For those who may already be certified as a competent generalist adviser, the training programme can be adapted to reflect prior learning and competence.

Application Details

• Closing date for applications is 11.59pm on Sunday 21st September 2025
• Salary: Starts at £13,868.40 actual, increasing as training develops
• Hours: 21 hours per week, (Monday to Wednesday) – Hours per week may decrease depending on hourly rate increase and funding
• Contract: Permanent
• Base: Newbury office

Year 1 and Year 2 Progression

In year one, after some initial training, the successful candidate will work as a generalist adviser.

In year two, dependent on progress and aptitude, you will work as a generalist adviser and also train to become an Advice Session Supervisor.

Person Specification

The successful candidate will be friendly, approachable, non-judgmental and empathetic with a passion to deliver a great advice service.