Trainee Administrator

Career Choices Dewis Gyrfa Ltd; Newcastle-under-Lyme; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing organisation in the United Kingdom is seeking a Trainee Administrator to process sales orders and ensure excellent customer service. This junior-level role involves accuracy in order processing, tracking shipments, and liaising with various teams for timely order fulfilment. The ideal candidate will possess strong communication and organisational skills, alongside a GCSE in Maths and English. This permanent position offers competitive pay and the chance to start a career in a supportive environment.

Qualifications

• Strong customer service and communication skills (written and verbal).
• Ability to work flexibly and under pressure as part of a small team.
• Organised, proactive, and willing to learn with a positive, can-do attitude.

Responsibilities

• Process daily sales orders accurately via ERP and CRM systems.
• Act as point of contact for internal and external order-related queries.
• Track shipment progress and communicate delivery status.

Skills

Attention to detail

Customer service skills

Organisational skills

Communication skills

Education

GCSE Grade 5 or equivalent in Maths and English

Tools

MS Office (Excel, Outlook, Word)

CRM / ERP systems

Job description

Trainee Administrator

The successful Trainee Administrator will be processing sales orders and contributing to order fulfilment.

This junior-level role plays a key part in delivering excellent service to customers, maintaining internal accuracy, and supporting cross-functional efficiency.

The Trainee Administrator role will include:

• Accurately process daily sales orders via ERP and CRM systems
• Ensure additional services (e.g. kitting, job cards) are recorded against the order
• Track shipment progress and delivery status using courier platforms
• Maintain clear, concise system notes for every customer interaction
• Act as a first point of contact for internal and external order-related queries
• Respond to courier issues as part of end-to-end customer account support
• Communicate professionally via phone and email to resolve queries efficiently
• Proactively update customers on order andавад delivery status
• Liaise with Sales, Warehouse, and Purchasing teams to ensure timely fulfilment

Required Skills & Attributes of the Trainee Administrator:

• Excellent attention to detail and organisational skills
• Strong customer service and communication skills (written and verbal)
• Ability to work flexibly and under pressure as part of a small team
• Organised, proactive and willing to learn with a positive, can-do attitude

Qualifications & Experience of the Trainee Administrator:

• GCSE Grade 5 or equivalent in Maths and English
• confident using MS Office (Excel, Outlook, Word) and CRM / ERP systems
• Prior experience in order processing or admin support is advantageous

Full UK driving licence preferred.

This is a permanent opportunity working for a well-established growing organisation.

Working Monday-Friday office hours the role will offer a competitive salary HEADER of DOE. This role could suit someone with excellent attention to detail looking to start their career in supportive and professional environment.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).