Trades Sales Advisor

Express Recruitment; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run, industry-leading business in Leicester is seeking a Retail Sales Advisor to expand their friendly team. The ideal candidate will have a passion for delivering high-quality customer service, with responsibilities including managing customer enquiries and upselling products. The role offers an hourly rate of approximately £12.21, plus a bi-annual bonus and excellent benefits in a supportive environment.

Benefits

Bi-annual bonus

Thorough training plan

Excellent benefits package

Employee discount scheme

Qualifications

• Passion to deliver highest quality customer service.
• Previous experience within a customer-facing or retail sales role.
• Ability to work strongly within a tight-knit team.

Responsibilities

• Offer support and product knowledge to branch customers.
• Effectively manage customer enquiries face-to-face and by phone.
• Maintain high levels of customer service to ensure best experience.
• Upsell products to maximise branch revenue.

Skills

Customer service

Retail sales experience

Self-starter

Teamwork

Job description

Express Recruitment are delighted to be supporting a family‑run, industry leading business in their search for a Retail Sales Advisor, as they look to expand their small and friendly Leicester‑based team.

This is an ideal customer facing role (no outbound or pushy sales required!) for someone with a keen eye for upselling opportunities and a passion for delivering a high‑quality service to customers, both trade and retail, face‑to‑face and over the phone.

In return for your hard work, you can expect to an hourly rate c£12.21 D.O.E plus bi‑annual bonus, a thorough training plan, excellent benefits package and discount scheme with the opportunity to join a friendly and welcoming team.

Responsibilities

• Offer support and product knowledge to the branch’s customers, both trade and retail
• Effectively manage customer enquiries, both face‑to‑face and inbound calls
• Maintain high levels of customer service at all times to ensure best customer experience
• Upsell products where possible to maximise on branch revenue
• Utilise product knowledge to guide customers through the sales process
• Support the wider branch including the warehouse team with stock related duties

Skills & Experience

• Passion to deliver highest quality customer service
• Previous experience within customer facing or a retail sales role
• Previous experience working within a warehouse or stock control role preferred but not essential
• Confident self‑starter, able to act on own initiative
• Ability to work strongly within a tight knit team

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates. We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Vacancy Summary

Salary: c£12.21 per hour + bonus

Job Type: Full Time, Permanent