Trade Effluent Technical Advisor

Thames Water; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A major utility provider in London seeks an enthusiastic team member to manage customer applications and ensure excellent service. The role is based on-site at Crossness Sewage Treatment Works and requires strong communication skills and a detail-oriented mindset. The successful candidate will enjoy competitive compensation and comprehensive benefits.

Benefits

Annual leave of 24 days, increasing to 28

Performance-related pay

Generous pension scheme

Health and wellbeing benefits

Qualifications

• Ability to work within a team environment.
• Ability to work to timescales and targets.
• High level of attention to detail, a logical and analytical mind.
• Experience in customer-facing roles.

Responsibilities

• Process applications and provide customer service.
• Handle customer queries and build relationships.
• Support the trade effluent team and prepare reports.

Skills

Teamwork

Customer service

Communication

Attention to detail

IT literacy (MS Office)

Tools

Salesforce

SAP supply chain

Job description

Overview

This is a fantastic opportunity to join a highly engaged and professional team. The role will suit an enthusiastic person who is looking for a fulfilling and rewarding role and enjoys working as part of a team with a diversity of work. Trade Effluent (TE) is the discharge of non-domestic wastewater from trade premises. It is essential to control TE to protect the public, our people, our assets and the environment.

Role and responsibilities

• Process applications, raise charges and consent fees using the Wholesale billing system and provide front-line customer service through telephone contacts and correspondence.
• Case management, support and completion of case assessments (new and reassessments).
• Handle customer and account queries and build relationships with retailers and customers to ensure excellent customer service.
• Provide general support to the trade effluent team members during working hours and incidents.
• Collaborate with other departments, including Wholesale Market Services, Asset Planning and Operational Process Scientists.
• Prepare legal documentation and monthly internal reports.

Location and working pattern

Base location is Crossness Sewage Treatment Works, SE2 9AQ. The expectation is to be on site 5 days a week. Working hours are Monday to Friday, 36 hours a week (9 am to 5 pm).

What you should bring to the role

Essential criteria:

• Ability to work within a team environment.
• Ability to work to timescales and targets.
• IT literate and fully adept in using MS Office programs.
• High level of attention to detail, a logical and analytical mind.
• Ability to evaluate, interpret and effectively communicate written data and information from diverse sources.
• Experience in customer-facing roles and providing excellent customer service.
• Excellent communication, relationship building and negotiating skills for liaising with external parties and across different levels of stakeholders both within and outside of the business.

Additional skills and experiences would be great to have/bring:

• Water Industry Experience
• Knowledge of Thames Water systems, e.g. TERMIS, Salesforce, SAP supply chain, is desirable.
• Financial experience in revenue generation
• Regulatory Experience
• Ideally, have a valid UK driver’s licence and access to a car for travel to work because the site is in a remote location.

What’s in it for you?

• Competitive annual salary between £28,000 and £32,000 per annum
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to benefits supporting health and wellbeing and finances – including annual health MOTs, access to physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits. Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family.

Our commitment

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

Additional note

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.