TPA Claims Governance Manager

AIG; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm is seeking a Claims Sourcing/Governance Manager in Manchester. This role involves managing third-party administrators and ensuring compliance with regulatory obligations. Candidates should have in-depth claims management experience, strong analytical capabilities, and excellent communication skills. The position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Comprehensive benefits package

Professional development opportunities

Qualifications

• In-depth experience in managing Claims and engaging with Claims departments in various countries.
• Ability to analyse complex information, identify risks, and make sound decisions.
• Excellent communication skills in English.
• Management of third-party vendors.

Responsibilities

• Lead the onboarding process of TPAs to ensure compliance.
• Oversee the performance and compliance of TPAs across various countries.
• Provide governance and oversight for outsourced claims.
• Assist in external audits preparation.
• Support strategic projects implementation and design.
• Ensure compliance with local regulatory obligations.
• Collaborate with internal teams and external partners.
• Assess and improve claims delegation processes.
• Engage effectively with stakeholders.

Skills

Claims Management

Analytical Skills

Communication Skills

Vendor Management

Job description

Overview

American International Group, Inc. (AIG) is a global leader in insurance and financial services, operating in over 80 countries. AIG offers a broad range of products, including property casualty insurance, life insurance, retirement solutions, and other financial services. At AIG, you\'ll have the opportunity to collaborate with industry experts, develop your career in a dynamic environment, and contribute to the company\'s reputation as a trusted partner for clients worldwide. Join us and be part of an organization that values integrity, innovation, and excellence.

About the role

We are seeking a UK Claims Sourcing/Governance Manager to join our team in the UK. This role focuses on onboarding, due diligence, and ongoing management of third-party administrators (TPAs) in claims delegations across multiple lines of business in the UK. The role provides governance and oversight assurance for outsourced claims managed by TPAs to meet regulatory obligations. It also supports project activities, including design and implementation of the operating model, and drafting policies, processes, and procedures, contributing to organizational design and change management.

Responsibilities

• Onboarding and Due Diligence: Lead the onboarding process of TPAs, conducting thorough due diligence to ensure compliance with AIG\'s standards and regulatory requirements.
• Ongoing Management of TPAs: Oversee the performance and compliance of multiple TPAs across various countries to maintain high service standards and regulatory adherence.
• Governance and Oversight: Provide governance and oversight to ensure appropriate measures are in place to support outsourced claims managed by third parties and that these are handled appropriately, minimizing regulatory risk and enhancing operational efficiency.
• Audit Support: Assist in the preparation and execution of external audits, ensuring all required documentation and compliance standards are met.
• Project Work and Implementation: Support the implementation of strategic projects, including the design of new operating models, drafting of policies, processes, and procedures, and contributing to organizational design and change management initiatives.
• Regulatory Compliance: Ensure activities, including materiality assessments of relevant third parties, comply with local regulatory obligations, maintaining governance and risk management with local legal and regulatory teams.
• Stakeholder Collaboration: Work closely with internal teams, external partners, and regulatory bodies to ensure a seamless and compliant claims delegation process.
• Process Improvement: Continuously assess and improve processes related to claims delegation management to drive operational excellence and alignment with AIG\'s priorities.
• Multilingual Communication: Engage effectively with stakeholders.

Qualifications

• In-depth experience in managing Claims and engaging with Claims departments in various countries
• Strong analytical skills: ability to analyse complex information, identify risks, and make sound decisions to enhance compliance and efficiency
• Excellent communication skills in English
• Management of third-party vendors

Benefits

Ready to make the next step in your career? We\'d love to hear from you!

At AIG, we value in-person collaboration as a vital part of our culture. We ask our team members to be primarily in the office to work effectively and create a supportive, connected environment for our team and clients.

Enjoy a Total Rewards Program, a comprehensive benefits package focused on health, wellbeing, financial security, and professional development.

About AIG

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions with a wide property casualty network. We are committed to inclusion and belonging and to investing in our people through continuous learning and development.

Equal Opportunity

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We are committed to reasonable accommodations for applicants and employees with disabilities; if you need an accommodation, please email [e-mail].

Functional Area: CL - Claims AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd