TikTok Shop - Data Scientist - Governance and Experience Data Science

TikTok; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading e-commerce platform in the UK is seeking a skilled Data Scientist to enhance customer experience through quantitative analysis. The ideal candidate will measure key metrics, collaborate with stakeholders to develop actionable plans, and design A/B experiments for strategy optimization. A Bachelor’s degree in a related field and proficiency in SQL, along with knowledge of Python or R, are required. Join us in building a world-class e-commerce platform.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Proficiency in SQL; Python or R knowledge is a plus.
• Strong writing and communication skills in English.

Responsibilities

• Measure and monitor key customer experience metrics.
• Collaborate with stakeholders for analysis and action plans.
• Establish customer experience metrics systems and provide solutions.

Skills

Proficient in SQL

Data analysis using Python or R

Strong learning ability and curiosity

Ability to work under pressure

Education

Bachelor degree or above in science or engineering

Job description

The e-commerce data science team aims to maximize the efficiency of e-commerce transactions through quantitative techniques such as mathematical statistics and machine learning. At the same time, we are committed to building a more diverse, inclusive, candid and efficient working atmosphere. We sincerely invite excellent data scientists to join us in building a first-class e-commerce platform.

Responsibilities

• 1. Measuring and monitoring customer experience key metrics, such as NPS, CPO and PARR etc.;
• 2. Collaborating with stakeholders closely to find RCA and action plans;
• 3. Sorting out and establishing customer experience metrics systems, effectively discovering related problems, and providing solutions to business partner;
• 4. Conducting deep analysis about seller and customer experience, to explore more opportunities in repurchase, retention and conversion;
• 5. Designing a / b experiment for effectiveness improvement and ROI calculation, conducting analysis to optimize strategies.

Minimum Qualifications

• 1. Bachelor degree or above, major in science or engineering or engaged in data statistics, analysis, modeling related working areas after graduation;
• 2. Proficient in SQL, can use Python or R for data analysis;
• 3. Able to write required documents in English and communicate with global staff;
• 4. Have good learning ability with curiosity to pick up domain knowledge in new areas quickly; Can lead a small project team to support business;
• 5. Have strong ability to work under pressure and overcome challenges.

Preferred Qualifications

• 1. Experience in e-commerce business and analysis is preferred;
• 2. Overseas business experience or analytical experience is preferred;
• 3. Major in mathematics, statistics, computer is preferred.