Tiffany & Co. Client Care Centre Senior Operational Coordinator

Tiffany & Co.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand is seeking a Senior Operational Coordinator for its Client Care Centre in Greater London. This role involves overseeing financial transactions, ensuring procedural compliance, and supporting operations in e-commerce activities. The successful candidate will lead cross-functional teams to enhance operational efficiency and drive revenue through effective management of sales orders and client communications. Ideal for those with strong skills in coordination and operational management, this position promises both challenges and opportunities in a dynamic environment.

Qualifications

• Proven experience in coordinating operational functions within a contact centre or e-commerce environment.
• Strong understanding of financial transactions and fraud prevention measures.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Lead on procedural compliance within the Contact Centre and e-commerce.
• Coordinate financial transaction functions and support operations team members.
• Manage order and inventory fulfilment across EMEA markets.

Skills

Client communication

Fraud prevention

Operational management

Cross-functional collaboration

Job description

Overview

Job Details

The Client Care Centre Senior Operational Coordinator is the senior operations professional in our Contact Centre and e-commerce activities, with expertise in overseeing the associated flow of financial transactions, fraud prevention, and procedural compliance needs. Additionally, providing support to operations team members with infrastructure needs, related client communications, as well as ensuring the flow of sales orders and last-mile for Contact Centre and e-commerce markets within the EMEA region.

This individual will coordinate all financial transaction functions, and the associated fraud prevention tools, that facilitate our Contact Centres and e-commerce platforms, working with Advisors to resolve related client enquiries, and partnering with Finance Dept. and 3rd parties to provide insights and resolutions to impacted transactions and enhance business practices.

The role leads on procedural compliance within the Contact Centre and e-commerce, working with Internal and External audit partners, providing insights and recommendations that enhance the operational functions, drives revenue and client satisfaction, and advisor performance within the Contact Centre.

This role will coordinate other Ops Members to deliver the daily management of Contact Centre and e-commerce Sales Orders in all EMEA markets. This includes order and inventory fulfilment; last-mile non-standard deliveries, with some direct involvement in resolving complex cases in order fulfilment, delivery or returns.

This role leverages cross-functional relationships and project involvement internally and externally to ensure Tiffany & Co. excels in a luxury omni-channel environment including Client Care Managers and Advisors, E-commerce, IT, Distribution & Returns, Retail and Aftercare, as well as any new business initiatives.

Oversight of financial transactions - Sales Order flow and fulfilment to achieve revenue targets