Tier 2 Coordinator MAM Post-Production Playout

Warner Bros. Entertainment; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading entertainment company is seeking a Broadcast Technology Support Engineer to coordinate a tier 2 team, manage support tickets, and ensure system health. The ideal candidate will have a degree in Technology and at least 10 years of experience in broadcast technology. This role offers a hybrid working model, with the potential for remote work. The candidate should possess strong communication skills and a collaborative spirit to thrive in a fast-paced environment.

Benefits

Hybrid working model

Career defining opportunities

Thoughtfully curated benefits

Qualifications

• Minimum of 10 years of experience in Broadcast Technology in a support or engineering role.
• Capacity to work in a constant change environment.
• Good understanding of IT technologies and the associated challenge.

Responsibilities

• Coordinate the tasks of the tier 2 team and follow up with tier 1 team.
• Manage the ticket escalated by support level 0/1.
• In charge of the global health of the system.

Skills

English writing and speaking

Communication skills

Excellent troubleshooting

Analytical and problem-solving skills

Strong team member with self-motivation

Education

Degree in Technology or similar

Tools

MAM, Post-Production tools, Playout

Job description

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next.

Who We Are

From brilliant creatives to technology trailblazers across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our Team

As Warner Bros. Discovery Inc’s portfolio continues to grow around the world and across platforms, the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Warner Bros. Discovery’s products while articulating the long‑term technology strategy that will enable Discovery’s growing pay‑tv, digital terrestrial, free‑to‑air and online services to reach more audiences on more platforms.

From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.

You will mainly be involved on WBD Sports. The channels moved in a technology transformation for all his equipment home of all countries in Europe based on a hybrid architecture on premise and cloud.

London and Paris team manage the engineering and support of this new group surrounded by two playout center and all the markets in Europe from Eurosport.

If you’re not afraid by the new technologies and you want to be part of a dynamic and international team, join us in the heart of the channel sport broadcast in 21 languages.

Your new role

Part of the M2P Team engineering (Mam, Postproduction and Playout) you will be part of the tier 2 team to coordinate support and the team on MAM, Post‑Production and Playout. They work on a virtualized hybrid, on‑premised and cloud platform.

Coordination

• Coordinate the tasks of the tier 2 team (9 people split between Paris and London), assignment and follow up with the tier 1 team.
• Work with tier 3 engineering team based in Paris or London.
• Report to the team managers.
• Help in the change management.
• Build test plan and coordinate test phases of the T2 team.
• Plan maintenance, upgrade, load tests windows.

Support

• Manage the ticket escalated by support level 0/1.
• Follow up of the incident and problems with the different teams and vendors.
• Follow up update on platform day to day with the support Tier 1.
• Non regression test.
• Upgrade phases and reboot action coordination.
• In charge of the global health of the system.
• Tier 2 support expert.

Qualifications and Experience

• Degree in Technology, or similar.
• English writing and speaking.
• French (optional).
• Communication skills.
• Capacity to work on a constant change environment.
• Capacity to work on a stress environment with production team during live event.
• Strong team member with self‑motivation and consistent customer service.
• Excellent troubleshooting, analytical and problem‑solving skills.
• Minimum of 10 years of experience in Broadcast Technology in a support or engineering role.
• Collaborative leadership.
• Experience in Sport, News, Production and Documentary environment.
• Experience with a MAM, Post‑Production tools, Playout.
• Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codec…).
• Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security…).
• Following technology intelligence to permanently keep the system efficient for business growth.

General

• Work on office hour.

• London, UK or Paris, France.

• Work remotely possible 2 days a week.

• Minimal travel anticipated.

• Permanent contract.

Additional Information

On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid‑2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom here.

Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Discovery Global. During this period of transformation, you’ll have an exciting opportunity to lay the foundation at one of the world’s premier entertainment brands.

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in‑office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.