Ticket Sales & Guest Experience Executive

Legends Global (Europe); East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global entertainment firm in the East Midlands is seeking a proactive and organized Ticket Sales & Guest Experience Executive. This role requires overseeing ticketing operations, leading customer communications, and ensuring memorable experiences for visitors at events. Ideal candidates should possess prior experience in ticketing or hospitality, strong leadership skills, and be adept at managing customer relations. The position offers an inclusive workplace, attractive benefits including 25 days of leave, and opportunities for personal development.

Benefits

Access to discounted event tickets

25 days of annual leave

Life Assurance policy

Pension contributions

Healthshield coverage

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Proven experience in live entertainment or hospitality particularly in ticketing roles.
• Confidence in financial management and cash handling.
• Ability to professionally manage challenging customer situations.

Responsibilities

• Oversee all ticket sales and maintain accurate data.
• Configure performances in the ticketing system and provide sales reports.
• Handle customer enquiries and ensure an exceptional guest experience.
• Supervise front of house teams and produce effective staffing schedules.
• Contribute to operational improvements and documentation.

Skills

Customer service

Leadership

Organisational skills

Problem-solving

Communication

Tools

Ticketmaster

Job description

We are Legends Global!

Legends Global delivers world‑class solutions in sport, entertainment, and live events, combining international expertise with a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity, and innovation, we foster a collaborative culture guided by our values — Align, Scale, Connect, Team, Win — where every team member can thrive and make an impact. Sound like a winning formula for you. Join us!

The Role

As our Ticket Sales & Guest Experience Executive, you’ll be at the heart of creating exceptional visitor experiences at Vaillant Live. You’ll oversee ticketing operations, lead customer communications, and support event delivery—ensuring every interaction is smooth, efficient, and memorable. This role demands sharp organisational skills, clear communication, and a proactive mindset to keep things running seamlessly in a dynamic live entertainment environment.

What we can offer :

Hosting events is what we do best, and we want our people to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.

You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.

We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.

A healthy contribution to a Pension so that your golden years are spent ticking off the items on your bucket list.

Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield , Legends Global will support these unexpected costs. For you and any children.

We understand that from time to time, you might need a bit of support to get back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.

We are visionaries : both physically and metaphorically! When you join Legends Global, you will be entitled to eye care vouchers and a contribution towards any glasses you require.

Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet.

Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.

You’ll be responsible for :

• Managing Ticketing & Sales Operations - Oversee all ticket sales across in‑person, phone, email, and online channels; maintain accurate data, reconcile daily transactions, authorise refunds, and ensure compliance with GDPR and financial procedures.
• Setting Up & Reporting on Events - Configure performances in the ticketing system, including pricing, allocations, and reporting settings; provide timely and accurate sales reports to promoters, producers, and internal teams.
• Delivering Exceptional Guest Experience - Handle customer enquiries, complaints, and feedback across all channels; maintain service standards, improve customer journey processes, and support accessibility to create an inclusive experience.
• Leading Front of House & Ticketing Teams - Supervise staff and volunteers during events, act as Duty Manager for the Ticket Office, and produce safe, cost‑effective staffing schedules aligned with business needs.
• Driving Operational Excellence - Maintain documentation and operational records, manage correspondence, deliver customer service training, and contribute to process improvements and system enhancements.

You’ll have :

• Proven Experience in Live Entertainment or Hospitality - Background in ticketing, customer service, or front‑of‑house roles within venues or similar environments.
• Technical & Financial Confidence - Familiarity with ticketing systems (e.g., Ticketmaster or similar) and ability to manage cash handling, reconciliation, and financial accuracy.
• Outstanding People Skills - Excellent communication and interpersonal abilities to handle challenging situations professionally and deliver exceptional customer experiences.
• Leadership & Organisational Strength - Ability to lead and motivate staff and volunteers, combined with strong organisational skills and attention to detail.
• Flexibility & Proactive Mindset - Willingness to work evenings, weekends, and event days, with a proactive approach to problem‑solving and continuous improvement.

Inclusive Workplace

At Legends Global, we’re shaping a greener, faster, and more innovative future for the entertainment industry — and there’s never been a better time to join us. We’re an inclusive organisation built on trust, collaboration, and respect, where every voice matters.

We value diversity, equal opportunity, and flexible working, and we’re committed to a fair and accessible recruitment process for all. If you require any adjustments, please let us know. Apply today to make an impact from day one — applications are reviewed on a rolling basis and may close early.