Third Party Quality Assurance Auditor

Kount; Nottingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading debt recovery company in Nottingham seeks a Third Party Quality Assurance Auditor to ensure compliance in debt collection practices. The role includes auditing debt collection agencies, monitoring call quality, and investigating consumer complaints. Ideal candidates have experience in consumer environments, strong stakeholder management skills, and familiarity with Microsoft applications. This position offers a salary of £27,880 plus benefits.

Benefits

Contributory pension

Healthcare

26 days holiday

Flexible benefits

Qualifications

• Solid experience in a consumer environment with understanding of 'Treating Customers Fairly'.
• Good at reviewing call quality and explaining findings.
• Experience with data gathering from different sources is a plus.

Responsibilities

• Conduct call monitoring and assurance of debt collection partners.
• Develop and deliver conduct monitoring and audit activities.
• Investigate consumer complaints to understand issues.
• Track agency performance to improve practices.

Skills

Call quality review

Stakeholder management

Data gathering

Microsoft/G-suite applications

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are looking for a Third Party Quality Assurance Auditor to join our Nottingham TDX Group. In this role you will work within the Third Party Conduct & Oversight team and will conduct 1st line call monitoring and assurance of our debt collection partners for our customers. You will also maintain appropriate monitoring activities across the Debt Collection Agencies (DCAs) to help ensure consumers get fair outcomes by monitoring and enforcing contractual obligations and/or regulatory requirements.

About TDX Group - An Equifax Company

We’ve been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.

We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX’s success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.

What You’ll Do

• You’ll be part of the Third Party Conduct & Oversight team, making sure our debt recovery suppliers (aka DCAs) are playing fair.

• That means you’ll be auditing them, doing call monitoring, and generally keeping an eye on their practices.

• Your main goal? Make sure consumers are treated right and that the DCAs follow all the rules and regulations.

• You’ll also be:

  • Developing and delivering conduct monitoring and audit activities.

  • Keeping internal and external stakeholders happy by ensuring compliance.

  • Investigating consumer complaints to figure out what went wrong.

  • Owning the reporting and action plans.

  • Tracking agency performance to help them improve.

  • Designing and tracking key conduct risks for each agency.

  • Being flexible – sometimes you might need to work outside normal hours.

What Experience You Need

• Solid experience in a consumer environment, with a good understanding of "Treating Customers Fairly."

• You’ve got to be good at reviewing call quality and explaining your findings.

• Experience gathering data from different sources is a plus.

• You should know how to manage stakeholder expectations.

• Being comfortable with Microsoft/G‑suite applications is a must.

Salary: £27,880 + benefits

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

GBR-Nottingham

Function:

Function - Fulfillment / Operations

Schedule:

Full time