Third Party Personal Injury Handler

Acorn Insurance Ltd; Liverpool; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A leading UK insurance provider in Liverpool is seeking a Third Party Personal Injury Handler to manage personal injury claims through the LEX system. The role offers the opportunity for hybrid working and requires excellent communication skills along with experience in the injury claims process. The ideal candidate should be detail-oriented and collaborative, thriving in a supportive environment designed for growth and development. Competitive salary with benefits including 35 days' holiday and 24/7 mental health support.

Benefits

35 days' holiday including bank holidays

24/7 mental health support

Flexible benefits

Career development opportunities

Qualifications

• Experience managing personal injury claims through the OIC portal.
• Ability to develop specialist knowledge of the claims processes.
• Experience working collaboratively with cross-functional teams.

Responsibilities

• Manage the personal injury journey through the LEX system.
• Review and respond to SCNF and medical evidence.
• Make offers, counter offers, and manage court proceedings.

Skills

Management of injury claims

Strong communication skills

Knowledge of insurance processes

Job description

Job Title

Third Party Personal Injury Handler

Location

Either Sevenoaks or Liverpool with hybrid working / Also the opportunity to work remote is available

Salary

Between £27,500 and £34,800 DOE plus £2,000 annual bonus potential achieved quarterly

Job Type

Permanent, Full Time

Working hours

Monday to Friday 9:00am - 5:30pm, 37.5 hours per week

What you will be doing

As a Sub-Handler, you are responsible for managing the personal injury journey through the Official Injury Claim (OIC) portal via the LEX system.

Your role includes

• Manage ONLY the LEX file and the PI related Tasks
• Focus ONLY on the Schedules created by LEX and respond to each step in the process (SCNF Review, Acceptance or Rejection of the claim, Liability Challenges, Stage 2 offers, Counter Offers, Court Proceedings Packs, Acceptances and NVC packs)
• Develop Specialist Knowledge of the OIC and its processes
• Collaborate and build relationships with other areas of the business as they are going to be the ones that will be guiding you on the progression of the claim.

Core Responsibilities

• Reviewing and responding to the SCNF
• Medical Evidence Review
• Making Offers
• Counter Offers
• Liability Challenges
• Court Proceedings
• NVC Packs
• Interim Payment Request
• Acceptances
• Counter Fees

During your time in the Academy, you will also see other PI workflows including MOJ and Non Portal for you to gain an overall understanding of how the PI Industry works and how this is dealt in house. The Academy is designed for you to build up PI knowledge step by step, with experts around you to help you grow and develop.

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleagues

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

• Once your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
• Visa Requirements: Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
• We are committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you're part of the team—just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: Personal Injury Handler, Third Party Claims Handler, Third Party Insurance Handler, Third Party Insurance Assistance, Claims Handler, Insurance Handler may also be considered for this role.