Third Line Application Support Analyst

Babcock International; Stoke Gifford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading engineering firm in the UK is searching for a Third Line Application Support Analyst to manage critical defence and aerospace operations. The role involves leading a team, diagnosing complex incidents, and administering IT service management tools. Candidates should have strong technical awareness, experience with ITSM tools, and a degree in Information Technology or a related field. The position offers generous benefits including a matched pension scheme, health consultations, and excellent development opportunities.

Benefits

Generous holiday allowance

Matched contribution pension scheme

Digital GP access

Employee share scheme

Payment of Professional Fees

'Be Kind Day' for volunteering

Qualifications

• Strong technical awareness in service or software development environments.
• Hands-on experience with ITSM tools for Incident Management.
• Good Oracle or SQL skills for database administration.

Responsibilities

• Lead and coach Second Line Application Support Analysts.
• Diagnose, triage, and resolve complex incidents.
• Administer the ITSM toolset effectively.
• Take the lead during Major Incidents.

Skills

Technical awareness

ITSM tools for Incident Management

Oracle or SQL database administration

Analytical problem solving

Diagnostic skills

Education

Degree in Information Technology or related discipline

ITIL Foundation certification

Job description

As a Third Line Application Support Analyst, you'll have a role that's out of the ordinary. Your work will keep critical defence and aerospace operations moving-while opening up rich opportunities to build leadership experience, deepen your IT service management expertise and progress your career in a purpose driven engineering environment. Day-to-day, you'll be the go to technical expert for an extensive portfolio of bespoke and commercial off the shelf applications, leading the resolution of major incidents and raising the bar for service excellence.

Responsibilities

• Lead and coach Second Line Application Support Analysts to deliver consistent, high quality service.
• Diagnose, triage and resolve complex incidents and service requests across bespoke and COTS applications to ITIL/ISO20000 standards.
• Administer the ITSM toolset, including analyst accounts, dashboards and ad hoc MySQL queries.
• Take the lead during Major Incidents, coordinating stakeholders and following the Major Incident process.
• Create and maintain Service Desk processes; set up new services in access management and the ITSM tool.

This role is full time, 35 hours per week and is based on site at Babcock Technology Centre.

Essential Experience

• Strong technical awareness gained in service and/or software development environments.
• Hands on experience with ITSM tools for Incident Management.
• Good Oracle or SQL database administration skills.
• Analytical, methodical approach to problem solving.
• Proven diagnostic skills and the ability to identify appropriate solutions.

Qualifications

• Degree in Information Technology (or related discipline) or demonstrable experience as an Application Support Analyst.
• ITIL Foundation certification; vendor certifications in Oracle or Microsoft SQL - Desirable

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What We Offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.