Therapies Clerical Officer

NHS; Kendal; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Kendal seeks candidates for a Therapy Administration role. Responsibilities include booking appointments, supporting outpatient clinics, and maintaining records. Ideal candidates will have strong communication skills, organisational abilities, and relevant experience in administration. The position emphasizes teamwork in a dynamic environment.

Qualifications

• Relevant experience within an administration and clerical field.
• Experience dealing with patients or relatives, familiarity with Customer Care.

Responsibilities

• Book appointments and support outpatient clinics.
• Maintain departmental records using clinical electronic record systems.
• Perform general office duties in the Physiotherapy Department.

Skills

Excellent communication skills

Organisational skills

Proficiency in Microsoft Word

Time management skills

Education

Educated to GCSE level including English Language and Maths

NVQ 2 equivalent in Customer Care

Job description

Overview

Go back University Hospitals of Morecambe Bay NHS Trust

The closing date is 22 September 2025

We are looking for individuals with excellent communication and organisational skills to join our Therapy Administration Team. Working as part of an integrated support team, you will be based in the reception area of our Physiotherapy Department welcoming patients and visitors to the department and providing administrative support for their appointments. You will be based at Westmorland General Hospital but may occasionally travel to other sites when needed.

Main duties of the job

You will join our team of experienced administrative and clerical staff. You will utilise your communication skills, working with patients, relatives and staff and will have a positive approach to service improvement. Responsibilities will include booking appointments, supporting out-patient clinics, maintaining departmental records using clinical electronic record system and general office duties.

About us

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education & Qualifications

• Educated to GCSE level or equivalent to include English Language and Maths. Keyboard skills, computer literate
• NVQ 2 equivalent in Customer Care

Experience

• Relevant experience within an administration and clerical field
• Previous experience of Lorenzo or equivalent PAS. Dealing with patients/relatives. Experience of Customer Care

Skills, ability and knowledge

• Proficiency in Microsoft word processing skills. Possess excellent communication skills written/verbal/listening. Ability to work effectively with all levels of staff
• Work to tight deadlines in a professional manner. Time Management Skills
• Self motivated, organised, enthusiastic, innovative and flexible. Ability to form and develop effective working relationships. Ability to comply with Trust policies and procedures. Ability to Travel as required. Ability to work flexibly
• Willingness to self develop

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust