Tesco Shift Leader - Lisburn Rd Superstore

RHR UK; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A retail company in Northern Ireland is seeking a dedicated Shift Leader to coordinate store operations and provide excellent customer service. This role involves managing the team during shifts, ensuring store cleanliness, and delivering a positive shopping experience for customers. Ideal candidates should be effective communicators and possess leadership qualities. Flexible working hours and team-oriented culture are part of the offering, making it an appealing opportunity for someone looking to grow in a retail environment.

Benefits

Flexible working hours

Discounts with the Colleague Clubcard

Access to wellbeing services

Life cover and pension benefits

Uniform provided

Qualifications

• Great customer service skills are essential.
• Ability to lead and coordinate a team effectively.
• Strong communication skills for team interaction.

Responsibilities

• Coordinate the store team for a great shopping experience.
• Support colleagues in daily operations and priorities.
• Ensure store cleanliness and organization.

Skills

Customer service

Team coordination

Time management

Leadership

Effective communication

Job description

Availability Window

Days From time To time Sun 07 : 00 : 00 23 : 00 : 00

Mon 05 : 00 : 00 24 : 00 : 00

Tue 05 : 00 : 00 24 : 00 : 00

Wed 05 : 00 : 00 24 : 00 : 00

Thu 05 : 00 : 00 24 : 00 : 00

Fri 05 : 00 : 00 24 : 00 : 00

Sat 05 : 00 : 00 23 : 00 : 00

Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if youd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we'd like you to be available to work : the availability windows. We will schedule your contracted hours within these times, and youll have 3 weeks notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, wed still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. Its a committed role, full of everyday challenges, but thats one of the things that makes it so exciting.

Being a colleague in one of our stores means that you will help to serve our shoppers better every day.

Youll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

As a Shift Leader youll :

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

You will be responsible for :

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries
• Making sure the store is always clean, tidy, and well-presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that is inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well-informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service

You will need :

• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well-informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

What's in it for you

There are a lot of reasons why Tesco is a great place to work. Here are just a few of them.

Thereâs bags of variety. As Shift Leader, no two days are the same, and with flexible hours and shift patterns, you can work the hours that suit your lifestyle

We take your development seriously, so this is a great place to get on in your career. Youâll have ongoing learning opportunities, and access to award-winning training, so you can achieve the career you want

Itâs an inclusive place where everyoneâs welcome. We celebrate the individuality of our colleagues - because they are what makes Tesco, Tesco

Your voice matters, and weâll always welcome and listen to your ideas and opinions

We put your wellbeing first, and support is always available if you need it

Our colleagues are truly great people, so you can be confident that wherever you work in Tesco, youâll be in good company

Whatâs in it for you

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)

Request flexible working from day one

• Get 10% off and 15% at pay day weekends - save up to £2, a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of lifeâs moments, big and small

Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

Click here to read more about the benefits we have available for our colleagues

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

NOTE : Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please visit