Tesco Shift Leader - Days - Whalley Range Express

Tesco UK; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major supermarket chain located in Manchester is seeking a Shift Leader to oversee daily operations and ensure exceptional customer service. The role involves coordinating team activities, maintaining store standards, and engaging with customers. Candidates must be over 18, with strong communication and teamwork skills. The position offers guaranteed hours and competitive pay.

Benefits

Flexible working options

Inclusive recruitment process

Career development opportunities

Qualifications

• Must be 18 or over to apply.
• Ability to inspire and motivate a team.
• Comfortable handling changes and making decisions.

Responsibilities

• Oversee the store and coordinate team activities.
• Engage with customers to ensure satisfaction.
• Guide and support colleagues to maintain a safe environment.
• Look for ways to improve service and store performance.

Skills

Customer service

Team coordination

Communication

Decision making

Flexibility

Job description

Availability Window

The availability window shows the periods during the week when we’d like you to be available to work. Mon, Fri and Sat from 14:00 to 22:00. Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The information above describes the times we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues; if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Please read more in the employer information.

Customers are at the heart of everything we do.

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You’ll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

As a Shift Leader you’ll:

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in-store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do

Please note that you need to be 18 or over to apply for this role.

To be a great role model, by always giving thoughtful customer service that ensures every customer’s needs are met; to build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere; to be a clear communicator; to be comfortable taking the lead and overseeing the store in the absence of your Manager; to be a good decision maker who is flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues; to be motivating so you can inspire your team to deliver beyond expectations; to be curious and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

Our vision at Tesco is to become every customer’s favourite way to shop. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please read the information provided.

Please note Tesco will only recruit individuals who have passed the school leaver age. To find out the school leaver’s age for your country please read the information provided.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit the Tesco corporate site.