Tesco Shift Leader - Days - Leeds Kirkgates Express

Tesco; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major retail chain in Leeds is seeking a Shift Leader to coordinate store operations and ensure customer satisfaction. The role involves supporting colleagues, maintaining store presentation, and delivering excellent customer service. Ideal candidates will have leadership skills and a flexible approach. Competitive pay and benefits are offered, including training and career development opportunities.

Benefits

Flexible working hours

Career development opportunities

Wellbeing support

Employee discounts

Qualifications

• Proven experience in customer service roles.
• Ability to lead and inspire a team.
• Strong communication skills to liaise with customers and colleagues.

Responsibilities

• Coordinate and oversee store operations.
• Support colleagues and ensure they take breaks.
• Maintain a clean, tidy, and well-presented store.

Skills

Customer service

Team coordination

Communication

Flexibility

Job description

Overview

Tesco UK • Leeds • Permanent • Apply by 09-Nov-2025

Availability Window— Days and times vary by day.

Availability: Sun 06:45:00 – 15:45:00; Tue 06:45:00 – 15:45:00; Thu 14:00:00 – 22:00:00; Fri 14:00:00 – 22:00:00.

Shift Leader pay: from £14.76 per hour, increasing to £15.97 for stores inside the M25. Additional payments may apply depending on location.

New colleagues joining Tesco are offered a minimum of 16 guaranteed hours each week. If you would prefer fewer hours, there are opportunities to work a minimum of 12 hours per week as well.

The availability windows are used to schedule contracted hours with 3 weeks’ notice of shifts. We aim to support flexibility, so if your available times closely match but do not exactly align with the advertised times, we would still love to hear from you.

Note: some links have been provided for further information.

Customer focus is central to the role. A Shift Leader helps run the store from the shop floor, supports colleagues, and ensures smooth store operations to benefit customers, colleagues and communities every day.

Role summary

• Work in a fast-paced retail environment with variety.
• Own the duty shifts, coordinating the team to deliver a clean, well-stocked store that meets customer expectations.
• Be available for customers, listening to their needs and helping them leave with what they came for.
• Identify ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in-store to maintain a safe place to work and shop.
• Maintain understanding of store performance and assist managers in actions to improve operations.
• Lead from the front and set a positive example for colleagues.

Note: you must be 18 or over to apply for this role.

What is in it for you

• There are many reasons Tesco is a great place to work, including variety and flexible hours.
• Ongoing learning opportunities and access to training to support career development.
• An inclusive environment where everyone is welcome and your voice matters.
• Wellbeing support, life cover of five times your pay, and an award-winning pension with employer contributions up to 7.5%.
• Benefits to suit you, including discounts, cycle-to-work schemes, and more.
• Uniform provided and policies to support life moments big and small.
• Access to colleague networks for inclusion and community.

Benefits overview

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Flexible working from day one.
• Colleague Clubcard benefits and family cards.
• Free wellbeing services and resources for mind, body, and life.
• Life cover and generous pension with matching contributions.
• Options to tailor benefits to you, including discounts and other schemes.
• Uniform provided and life-moments support.
• Access to colleague networks and information about available benefits.

You will be responsible for

• Coordinating the store team to deliver an easy, fuss-free shopping experience for customers.
• Supporting colleagues to deliver daily priorities and take regular breaks.
• Opening and closing the store, completing duty cover, and ensuring safety for everyone.
• Being the go-to person for colleagues in the absence of a manager for day-to-day queries.
• Maintaining a clean, tidy, well-presented store.
• Supporting managers with seasonal, community, and charity events.
• Contributing to a positive, inclusive team atmosphere.
• Providing great customer service by listening to customers and putting them first.
• Keeping the team informed on communications, changes, or updates.
• Staying knowledgeable about store performance and seeking ways to improve operations.
• Coordinating store improvements and removing obstacles to service.
• Following health and safety routines, and ensuring colleagues do the same.
• Recognising and celebrating colleagues for great service.

You will need

• To be a great role model by delivering thoughtful customer service that meets customer needs.
• To build strong relationships with colleagues to create an inclusive team atmosphere.
• To communicate clearly using various methods to keep the team informed.
• To take the lead and oversee the store in the absence of the Manager.
• To be a flexible decision maker who can handle change to serve customers and colleagues.
• To be motivating and inspire the team to exceed expectations.
• To be curious and seek ideas to serve customers, communities, and the planet better.

About us

Tesco’s vision is to become every customer's favourite way to shop, with a core purpose of "Serving our customers, communities and planet a little better every day." We aim to be responsible and sustainable for all stakeholders, communities, and the planet.

DEI and accessibility: Tesco is committed to an inclusive recruitment process; for information on accessibility support, please read the details provided.

Please note

Tesco recruits in line with school leaver age requirements. For the school leaver age in your country, please check the guidance. We may close roles earlier than advertised to manage applicant numbers. We offer feedback to candidates who attend interviews.

For more information about Tesco, please visit www.tescoplc.com