Tesco Shift Leader - Days - Epsom Station Express

Tesco PLC; Epsom and Ewell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK supermarket chain is looking for a dedicated Shift Leader to oversee store operations in Epsom and Ewell. This role involves ensuring a smooth shopping experience for customers, leading and motivating a team, and maintaining a clean and safe environment. Responsibilities include coordinating shifts, providing great customer service, and managing store performance. A salary of £30,453 per year is offered for this full-time position.

Qualifications

• Must be 18 or over to apply for the role.
• Ability to communicate effectively with team and customers.
• Proven leadership skills to coordinate and motivate the team.

Responsibilities

• Oversee the store from the shop floor and ensure smooth operations.
• Support customers and improve their shopping experience.
• Lead shifts, coordinate the team, and manage store performance.
• Open and close the store, making decisions for safety.
• Promote a positive and inclusive team atmosphere.

Skills

Customer service

Team leadership

Communication

Flexibility

Problem-solving

Job description

It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. From helping customers to making sure store operations stay on track, being a Shift Leader at Tesco is a truly rewarding role. You'll face lots of interesting challenges as you oversee the store from the shop floor and strive to make things just that little bit better for customers, colleagues and communities, every day.

• Work in a fast-paced retail environment, with bags of variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
• Be there for customers, listening to them and helping to make sure they leave the store with what they came for
• Look for ways to improve service, including coaching your colleagues and giving feedback to the team
• Guide and support your colleagues in‑store, making sure it stays a safe place to work and shop
• Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store
• Lead from the front, and set a great example for your colleagues in everything you do
• Please note that you need to be 18 or over to apply for this role.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone's safety
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
• Making sure the store is always clean, tidy, and well‑presented
• Supporting managers to coordinate seasonal, community and charity events
• Contributing to a great team atmosphere, that's inclusive of everyone
• Providing great customer service, by listening to our customers and putting them first in everything you do
• Keeping the team well‑informed and up to speed on any communications, changes, or updates
• Staying knowledgeable about store performance, and looking for ways to improve and simplify operations
• Coordinating store improvements, and removing any obstacles that might be getting in the way of great service
• Following health and safety routines and procedures, and ensuring colleagues do the same
• Recognising and celebrating colleagues within the team who are providing great service
• To be a great role model, by always giving thoughtful customer service that ensures every customer's needs are met
• To build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere that encourages everyone to do their best work
• To be a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date
• To be comfortable taking the lead, and overseeing the store in the absence of your Manager
• To be a good decision maker, who's flexible in the way you think, and comfortable handling change to ensure everything we do is right for customers and colleagues
• To be motivating, so you can inspire your team to deliver beyond expectations
• To be curious, and always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day

£30,453 per year - estimated ?

Full time NEW Availability Window Days From time To time Sun 07:30:00 15:00:00 Tue 06:30:00 14:30:00 Wed 15:00:00 23:00:00 Thu 15:00:00 23:00:00 Sat 11:00:00 20:00:00