Tesco Shift Leader - Days - Emsworth Express

Tesco; Emsworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Emsworth is seeking a Shift Leader to oversee store operations and improve service for customers. The ideal candidate will take ownership of shift duties, coordinate the team, and provide excellent customer service. This role offers flexibility with guaranteed hours and various benefits including a competitive salary, training opportunities, and discounts.

Benefits

Holiday starting at 20 days plus a personal day

Flexible working from day one

Colleague Clubcard benefits including discounts

Wellbeing support and access to resources

Life cover and pension with matching contributions

Qualifications

• Be a strong role model, delivering thoughtful customer service.
• Build strong relationships with colleagues and foster an inclusive team culture.
• Clear communicator; keep the team well-informed.
• Willingness to lead and oversee the store in the absence of the Manager.
• Flexible decision-maker; adaptability to change for customers and colleagues.
• Motivational leadership to inspire the team.
• Curious, looking for ideas to serve customers and communities better.

Responsibilities

• Oversee the store from the shop floor, improving service for customers.
• Take ownership of running duty shifts, coordinating the team.
• Guide and support colleagues to maintain a safe place to work and shop.
• Recognize and celebrate colleagues providing great service.

Job description

Overview

Tesco UK • Emsworth • Permanent • Apply by 02-Oct-2025

Availability and Pay

Availability Window
Days From time To time Sun 14:00:00 23:00:00 Wed 14:00:00 23:00:00 Fri 05:45:00 14:45:00 Sat 14:00:00 23:00:00

Shift Leader pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.

New colleagues joining us are offered a minimum of 16 guaranteed hours each week. If you would like to work fewer hours (to a minimum of 12), we have opportunities available.

We will schedule your contracted hours within the advertised times, and you will have 3 weeks’ notice of exactly when your shifts will be. We support flexibility for our colleagues; if your available times closely match but do not exactly match the advertised times, we’d still love to hear from you.

To read more, click here.

Role Purpose

Customers are at the heart of everything we do. It takes a lot of great people to run one of our stores, and it takes a great Shift Leader to support them all and keep things running smoothly. You will oversee the store from the shop floor, facing a variety of challenges to improve service for customers, colleagues and communities every day.

Responsibilities

• Work in a fast-paced retail environment with variety
• Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store
• Be there for customers, listening to them and helping ensure they leave with what they came for
• Look for ways to improve service, including coaching colleagues and providing feedback
• Guide and support colleagues in-store to maintain a safe place to work and shop
• Understand store performance and assist managers in delivery of actions to improve operations
• Lead from the front and set a positive example

Please note you need to be 18 or over to apply.

Benefits and Development

There are many reasons Tesco is a great place to work. Here are a few:

• Variety and flexible hours to suit your lifestyle
• Ongoing learning opportunities and access to training to support your career
• Inclusive environment where everyone is welcome
• Your voice matters and ideas are welcomed
• Wellbeing support and access to resources
• Competitive benefits including life cover, pension, discounts, and additional schemes

Our benefits include:

• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays)
• Flexible working from day one
• Colleague Clubcard benefits including discounts
• Wellbeing support and access to resources
• Life cover and pension with matching contributions
• Additional benefits to suit you, including discounts and cycle to work
• Uniform provided and supportive policies
• Access to colleague networks and information about benefits

What you’ll be responsible for

• Coordinating the store team to deliver a smooth shopping experience
• Supporting colleagues to meet daily priorities and take regular breaks
• Opening/closing the store and duty cover, ensuring safety decisions
• Being the go-to person for day-to-day queries in the absence of a manager
• Maintaining a clean, tidy, well-presented store
• Assisting with seasonal, community and charity events
• Contributing to a positive, inclusive team atmosphere
• Providing great customer service and listening to customers
• Keeping the team informed of communications and updates
• Staying knowledgeable about store performance and driving improvements
• Coordinating store improvements and removing obstacles to service
• Following health and safety routines and ensuring colleagues do the same
• Recognising and celebrating colleagues providing great service

Requirements

• Be a strong role model, delivering thoughtful customer service
• Build strong relationships with colleagues and foster an inclusive team culture
• Clear communicator; keep the team well-informed
• Willingness to lead and oversee the store in the absence of the Manager
• Flexible decision-maker; adaptability to change for customers and colleagues
• Motivational leadership to inspire the team
• Curious, looking for ideas to serve customers and communities better

About us

Our vision is to be every customer's favourite way to shop, with the core purpose: Serving our customers, communities and planet a little better every day. We are committed to diversity, equity and inclusion and to providing an accessible recruitment process.

We welcome flexible working discussions and support diverse life moments. We are proud to be Disability Confident Leader and will provide accessibility information on request.

Please note: Tesco will recruit individuals who have passed the school leaver's age. Some roles may require working early or late hours or in specific areas. We may close roles earlier than advertised in high-volume periods and will offer feedback to interviewees where possible.

For more information, please visit www.tescoplc.com